Responsibility
We are seeking a dynamic and motivated individual to join our team as an E-commerce Operations & Warehouse Intern. The E-Commerce Operations & Warehouse Intern will assist in the daily operations of e-commerce business and warehouse management. This role provides hands-on experience in managing an e-commerce platform, coordinating orders, optimizing inventory processes, and ensuring smooth warehouse operations. The intern will work closely with the operations and warehouse team to streamline workflows, enhance customer satisfaction, and gain valuable skills in e-commerce logistics.
Key Responsibilities
E-Commerce Operations
Order Management
- Assist in processing and fulfilling customer orders from the company’s e-commerce platform.
- Ensure accurate and timely order packing, labeling, and dispatching.
- Communicate with customers regarding order status, including delays or issues, and ensure high levels of customer satisfaction
Logistics Coordination
- Assist with coordinating with shipping partners to ensure timely and efficient delivery of products.
- Help troubleshoot any delivery issues, including lost, delayed, or damaged shipments, and work to resolve them quickly.
E-Commerce Platform Management
- Assist with uploading new product listings, managing stock level, promotions, and monitoring site performance.
- Help respond to customer inquiries via the e-commerce platform, ensuring all issues are addressed promptly.
Customer Service & Support
- Provide exceptional customer service by addressing inquiries related to products, orders, and returns via email, phone, and the e-commerce platform.
- Handle customer complaints and resolve issues efficiently, escalating them to the appropriate department if needed.
- Assist in managing customer feedback and working with the team to improve overall customer satisfaction.
Warehouse Operations
Warehouse Operation
- Learn and apply warehouse management software and technologies, contributing to the digital transformation of warehouse operations.
- Support the warehouse team in maintaining a clean and organized workspace, with products stored properly in designated locations.
- Assist in setting up or improving organizational systems to enhance the efficiency of product storage and retrieval.
Product Receiving and Inspection
- Assist with receiving incoming products, checking for damage, and ensuring that the correct quantities are delivered.
- Help with inspecting goods to ensure quality standards are met before they are added to inventory.
Packing and Shipping Assistance
- Assist in packing orders according to company standards, ensuring that all items are correctly picked and packed to minimize errors or damage during shipping.
- Work with the warehouse team to ensure that all shipping procedures are followed, and orders are sent out on time.
Inventory Management
- Assist in monitoring stock levels and updating inventory in the system to ensure accurate inventory counts.
- Help with the restocking of products and maintaining an organized warehouse environment.
- Assist in conducting regular stock checks and reconciling any discrepancies between physical inventory and system data.
Requirement
1. Qualifications
Education:
- Currently pursuing a degree in Business, Supply Chain Management, or a related field.
2. Technical Skills:
- A keen interest in e-commerce, technology, and logistics.
- Basic knowledge of e-commerce platforms and order management system is a plus.
- Proficiency in Microsoft Office (Word, Excel).
- Familiarity with inventory management software or ERP systems is a plus.
3. Soft Skills:
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Problem-solving mindset with the ability to troubleshoot issues and provide effective solutions.
- Ability to work in a fast-paced environment, multitask, and prioritize tasks.
4. Team Player:
- Ability to collaborate with different teams (e.g., operations, customer service, warehouse) and work independently when needed.
5. Customer-Oriented:
- Commitment to providing high levels of customer service and ensuring customer satisfaction
Working Hours: Monday to Friday, 9am - 6pm.
Public Transport : Within 5 - 10 mins travelling distance from MRT TTDI station
Benefits:
- Gain valuable hands-on experience in a professional office environment
- Work alongside experienced professionals and learn from their expertise
- Opportunity for growth and development within the company.
Join the Revolution of Industry 4.0 with SmartB Solutions!
SmartB Solutions Sdn Bhd, a trailblazing technology company, invites exceptional talents to join our innovative team. Established in 2017 by Alwin Ng, a visionary leader with a passion for work automation, SmartB is at the forefront of providing cutting-edge cloud-based solutions.
Why Choose SmartB:
- Digital Transformation Pioneers: Our mission is to empower small and medium enterprises (SMEs) with digitized processes, driving them towards Industry 4.0 success.
- Diverse Clientele: We cater to dynamic sectors, including manufacturing, warehousing, trading, and distribution, making a profound impact across industries.
- Comprehensive Solutions: SmartB offers a suite of cloud-based solutions, from ERP to warehouse management and AI, designed to streamline operations and maximize efficiency.
- Unwavering Ambition: We envision becoming Malaysia's Number 1 technology solution provider by 2038, transforming 100,000 companies on this exciting journey.
Our Expertise:
1) Customized ERP solutions
2) Inventory management software
3) Manufacturing Execution System (MES)
- SmartB's niche specialization lies in Inventory Solutions.
- Additionally, our Technology Consulting division provides top-notch advisory and project management services.
Innovate, Collaborate, Thrive:
At SmartB, we cultivate a collaborative and vibrant work culture, where A-players can flourish. We encourage creativity, challenge the norm, and embrace a growth mindset. As part of our team, you'll have the opportunity to impact lives through transformative technology.
Join Us Today:
Take the leap and be part of our pioneering team, driving digital transformation and shaping the future of industries. SmartB Solutions awaits the next wave of A-players to revolutionize the world of technology. Apply now and embark on an exhilarating journey with us!