Job Description

We are a growing e-commerce fashion brand specializing in elegant apparel that blends tradition with modern style. Our mission is to provide exclusive, culturally respectful, and trend-forward fashion for women across Malaysia and beyond. As our business expands, we are looking for a dedicated Intern Customer Service role to join our team.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via chat and other communication platforms. 
• Monitor, follow up, and resolve issues related to late, abnormal, or cancelled orders to ensure customer satisfaction.
• Manage and address customer feedback, reviews, and ratings with a focus on service improvement and brand reputation.
• Connect and communicate effectively with all affiliates to ensure smooth collaboration and support.

INCITE GROUP We provide comprehensive Fintech & Retail Management solutions, offering innovative financial technology and retail management services to a diverse range of clients in Southeast Asia.  Our group also owns and manages a diverse portfolio of restaurant chains that cater to a wide range of culinary tastes and dining experiences.

We are looking for an HR Intern who will be responsible for supporting the Human Capital Director in office administration to generalist support such as HR Operations, Office Engagement and Events, and etc. This diverse exposure allows interns to develop a well-rounded understanding of HR practices, enhancing their professional development and preparing them for future roles in the HR profession.

Internship Intake: Mid August 2025 onwards, Internship Duration: min 3 months

Job Summary
1. Office Administrative Support: Assist with general office tasks such as filing, data entry, and maintaining office supplies to ensure smooth day-to-day operations.

1. Visitor Management: Greet and attend to visitors, including coordinating with building security for access and providing a welcoming environment.
2. HR Administration Assistance: Support HR tasks including updating employee records, preparing documents, and assisting with payroll processing.
3. Staff On-boarding and Off-boarding: Assist in the on-boarding process for new hires, including preparing welcome materials and conducting orientations, as well as managing the off-boarding process for departing staff.
4. Office Engagement and Events: Help plan and coordinate office events and employee engagement activities to foster a positive workplace culture.

Documents Required Upon Invited for Interview                                                                                                       Interested applicants are required to prepare to furnish us with the following documents (in PDF file format) upon invited for interview:
1. Application Form;
2. Signed Letter of Indemnity/Undertaking from the University;
3. Copy of NRIC (Front) *cross and marked it “For INCITE Group Job Application Only”
4. Copy of Mini Transcript (Student Academic Records).

Interested, click “Quick Apply” to apply for this Intern job opportunity. Please be informed that only selected candidates will be shortlisted for interview.

Founded in 2017, RPG Commerce is a leading direct-to-consumer (DTC) omni-channel company dedicated to building cutting-edge everyday essentials. With an in-house portfolio ranging from innovative active wear to home and living products, RPG currently carries an in-house brand portfolio of brands, including MONTIGO. 

Recently securing a Series B funding round of RM127 million, RPG Commerce has over 100 employees in KL who work everyday to develop, design and produce high-quality products all over the world. To find out more, please visit https://www.rpg.ventures/.

 Job Responsibilities:

• Project Management: Work closely with the Visual Merchandisers. Planning, execution, and closing of all visual merchandising projects, from new launches to store openings and VM display updates.
• Timeline & Budget Management: Develop detailed project plans, timelines, and budgets. Monitor progress, manage expenditures, and ensure all projects stay on track and within financial constraints.
• Risk Management: Identify potential project risks and develop mitigation strategies to prevent delays or quality issues.
• Vendor Management: Manage relationships with external suppliers and the internal team, ensuring adherence to contracts, quality standards, and timelines.

Main Responsibilities:

•  Provide and assist support to end users on enquiries to HRMS/ Accounting Software via phone call / email / remote assistance.
•  Assist Software technical assistance, troubleshoot and resolve issues
•  Perform data migration works if necessary
•  Conduct product (Software) training to end users
•  Resolve customer technical issues in a timely & professional manner
•  Involve in ad-hoc projects, pre-implementation discussions

The Package:

•  Internship Allowance
•  Meal Allowance
•  Attractive Pantry
•  Accessible to Public Transport (KL Sentral Station)

• Work closely with HR Business Partners to support multiple business units within the organization.
• Assist in the implementation of HR programs and initiatives.
• Support day-to-day HR operations and handle administrative tasks.
• Prepare and analyze HR reports, including training and leave data.
• Verify employee details for reference checks and coordinate exit interviews.
• Manage the e-learning platform and organize internal and external training sessions.
• Handle applications and claims for training grants under the Human Resource Development Corporation (HRDC).
• Maintain and update training systems with accurate records.
• Conduct post-training evaluations, compile feedback, and propose enhancements for future sessions.

Responsibilities:
• Identify and develop new business opportunities and build a sales pipeline
• Build strong relationships with prospects and customers
• Educate prospects about Spearbit's services
• Attending events 1-4 times per year
• Understand customer needs and develop customized proposals
• Maintain accurate and up-to-date records in the CRM system
• Stay up to date on industry trends and competitor activity
• Outbound sales via social media and other channel 

Key Responsibilities

• Assist the sales team with lead generation and prospect follow-ups
• Manage and update customer database and CRM records
• Attend client meetings or calls for learning and exposure
• Conduct basic market research and competitor analysis
• Support in organizing promotional events and sales campaigns
• Handle administrative tasks related to sales and client servicing

 Joining as an Intern in our IT team offers an exhilarating opportunity to engage in a diverse array of projects encompassing Software Engineering and Mobile Development. Throughout your tenure, you'll be immersed in the dynamic realm of global IT project and solution management, honing your practical skills and tackling real-world challenges within a multinational enterprise.

As an integral member of our team, your role will entail assuming the mantle of a technical expert for solution design and development, encompassing the following key responsibilities:

• Business Requirement Translation: Collaborate closely with project managers to grasp intricate business requirements, subsequently translating them into comprehensive technical designs that lay the foundation for effective solution development.
• Solution Architecture Collaboration: Work hand in hand with solution architects, leveraging their expertise to craft robust technical solutions meticulously aligned with predefined business requirements and validated architectural principles.
• Quality Assurance Integration: Forge a seamless partnership with Quality Assurance Engineers to ensure the utmost quality and reliability of solutions prior to their deployment into Production environments, thereby mitigating potential risks and enhancing end-user satisfaction.
• Innovation and Enhancement: Embark on a journey of continuous improvement by researching, operating, and enhancing existing solutions through the integration of future-ready design paradigms and cutting-edge technologies, ensuring our offerings remain at the forefront of innovation.
• By embracing this multifaceted role, you'll not only gain invaluable hands-on experience but also contribute meaningfully to the advancement of our technological landscape, making a tangible impact within our dynamic and collaborative IT ecosystem. Join us in shaping the future of technology, one solution at a time.

Assist in filing, data entry of financial data, prepare tax compliance, and any other ad-hoc tasks assigned by supervisor  

 Assist in filing, data entry of financial data, prepare resolutions, and any other ad-hoc tasks assigned by supervisor