About ARBA Travel
ARBA Travel marries humane with technology to build the best travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We aim big, start small & move fast.
We work only with A-Talents. We favor hiring from diverse backgrounds, not just in tourism.
Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Law, Computer Science, Digital Marketing, Islamic Studies, and Tourism. Some of us are also actively involved in NGOs & philanthropy.
Your Mission
- You will assist in delivering a gold-standard customer experience by supporting the design of the perfect ARBA Customer Journey during Pre-Trip, During Trip, & Post-Trip.
- As the first point of contact for call-in customers, you will be there to assist ARBA Travellers with any inquiries they may have. Whether it’s over the phone or assisting with quick follow-ups, your mission is to make sure every question is answered promptly and with a friendly attitude, ensuring our guests’ journeys are as smooth as silk.
Skillsets
- Empathy is a must: ARBA Travel’s Customer Experience needs to have decent sensibility when offering consultation, troubleshooting, listening to customers’ concerns, or resolving any issues.
- Excellence in communication: You are good at choosing the right words at the right time for the right person.
Requirements
✅ Possess SPM qualification
✅ Malaysian Citizen
✅ Holds a Bachelor's Degree with a CGPA above 3.50 from a recognised institution
✅ Fluent in Bahasa Melayu AND English
Required Skills:
- Strong problem-solving and analytical abilities
- Excellent organization and multitasking skills
- Strong written and verbal communication skills
- Ability to work under pressure and effectively handle crisis situations
Founded in 2014 by Malaysian graduates from France, Australia, and Korea, ARBA Travel has grown into one of Malaysia’s fastest-expanding travel companies, successfully facilitating travel experiences for over 35,000 Malaysians across 30 destinations worldwide.From a humble beginning with only three team members, ARBA Travel has now expanded to a workforce of over 50 full-time employees across multiple countries, beyond just Malaysia.Despite our achievements, we remain committed to continuous improvement. At ARBA Travel, customer satisfaction is our top priority, and we firmly believe that service excellence is an ongoing journey. We consistently strive to enhance the quality of our offerings to meet and exceed our customers' expectations.Our success is built upon the trust and satisfaction of our valued customers. Without their continued support, ARBA Travel would not be where it is today. We are dedicated to maintaining the highest standards in the travel industry and delivering exceptional experiences to every traveler.