• Collaborate with stakeholders, including product owners, developers, and clients, to gather and understand business needs and requirements.
• Analyze business processes and identify opportunities for improvement.
• Create and maintain user stories, use cases, and other requirement documentation.
• Work with developers and designers to translate business requirements into technical specifications.
• Participate in Agile ceremonies such as sprint planning and retrospectives.
• Prioritize and estimate requirements based on business value and feasibility.
• Assist with testing and quality assurance activities.
• Stay up-to-date on industry trends and best practices in business analysis.
• Contribute to the development of internal processes and documentation.

 Internship - Live Host/Multimedia

Who are we looking for:

Live Host

• Assist on live streaming activities; preparation for live studio, products placement, scheduling, act as live moderator and etc
• Assist on data monitoring and perform analysis from dashboard.

Multimedia

• Video shooting and editing exposure.
• Assist on content creation and content writing on social media platforms (TikTok, FB, IG)
  

We’re looking for a Customer Success Intern to join our team at Swipey! In this role, you’ll be the bridge between our product and B2B customers — ensuring a smooth onboarding experience while also supporting their long-term success. You'll engage with customers across multiple channels, maintain organized customer data, and help execute campaigns that drive satisfaction and retention.

This is a great opportunity to gain hands-on experience in a fast-paced fintech startup and build a strong foundation in customer experience, data, and communication.

This is a hybrid role based in Kuala Lumpur, with some work from home flexibility.

What You’ll Be Doing:

✨ Customer Onboarding – Welcome and guide new B2B customers through their Swipey journey, from first contact to activation.

🎯Customer Engagement – Communicate with customers via chat, email, and calls to address queries, deliver product demos, and provide ongoing support.

📊Customer Data & Funnel Management – Keep our customer database and sales funnel updated, organized, and optimized for action.

📣Success Campaigns & Outreach – Support the team with retention campaigns and marketing materials that enhance the customer experience.

🤝 Relationship Building – Help customers get the most value out of Swipey by understanding their needs and guiding them on best practices.

🎤 (If any) Event Participation – Represent Swipey at events and connect with potential customers and partners.

• Support day-to-day fulfillment operations including order picking, packing, andshipping.
• Assist with inventory tracking, stock reconciliation, and reporting.
• Coordinate with the logistics and customer service teams to ensure timely and accurateorder delivery.
• Analyze fulfillment data to identify process improvements.
• Assist in optimizing warehouse layout and order flow.
• Perform quality control checks and report any discrepancies.
• Support documentation and standard operating procedures (SOPs) creation or updates.
• Participate in cross-functional team meetings and contribute ideas for operational efficiency.

The Work You'll Do:

• Work with the Creative Solutions team and clients to build/create innovative video content and layout/design projects
• Put together exciting and engaging client reels
• Participate in storyboarding, development, and post-production of video concepts from inception through completion
• Simultaneously assist in managing multiple projects in various stages of production
• Assist in establishing internal creative and production processes
• Suggest creative input and collaborating throughout the entire production process
• Assembling material into an assortment of video-based deliverables ranging from Instagram, Twitter ads, and YouTube videos to internal and public-facing projects
• Knowledge of Vimeo, YouTube, Facebook video and any other social-based upload and sharing efforts
• Encode and deliver in a variety of mediums, from. GIF files to ProRes 422 HQ
• Equalize sounds for interviews and podcasts
• Assist the team in managing, organizing, and archiving projects and media

 Finance & Account Internship (Mandarin Speaker)

As an Accounts Intern, you will be exposed to various aspects of accounting, including bookkeeping, financial reporting, and transactional processing. This internship is designed to provide you with practical knowledge and skills in a real-world accounting environment.

Benefits

• Hands-on training in full spectrum accounting.
• Mentorship from experienced finance professionals.
• Opportunity to apply academic knowledge in a practical setting.
• Potential for future career opportunities within the company.

Vincere Gadgets is on the lookout for a creative and motivated Social Media & Content Creation Intern to be part of our growing team! If you love gadgets, enjoy making content, and want real-world experience in the tech & retail industry, this internship is perfect for you.

What You’ll Be Doing:

• Create engaging content including photos, videos, and graphics for social media.
• Manage and schedule posts across TikTok, Instagram, and other platforms.
• Contribute fresh ideas to boost brand awareness and audience engagement.
• Support store operations and assist the team when required.

1. Administrative Support 
   - Assist with scheduling meetings and managing calendars 
   - Perform routine administrative tasks to support daily operations as needed 
2. Research and Analysis 
   - Conduct research on various topics as assigned 
   - Analyze findings and assist in preparing reports and presentations 
3. Event Coordination 
   - Collaborate with team members to plan, organize, and set up projects/subnets/business stream events 
4. Communication 
   - Support and create clear, concise and engaging content for internal stakeholders 
   - Collaborate with various business stakeholders to ensure effective communication and alignment of objective 
5. Innovation and Process Improvement 
   - Propose innovative ideas and solutions based on insights gained from process implementation and stakeholder feedback  

• Be willing to expose yourself to hands-on trainings to gain a better understanding on how a start-up business works
• Support e-commerce operations related tasks (e.g. customer and seller operations, product approval and updates, monitor order fulfillment status & platform management)
• Assist with product and inventory management
• Work and coordinate with the team to resolve problems
• Hybrid schedule workplace! Work from home/remotely for most days and meet at office once a week as we practise flexibility working arrangement.

• Be willing to expose yourself to hands-on trainings to gain a better understanding on how a start-up business works
• Support social media platform management (Facebook, Instagram, TikTok etc) and email marketing.
• Identify new trends for content creation and improve engagement with users.
• Communicate with Partners/Merchants to optimise the exposure and assist with basic operational tasks.
• Work and coordinate with the team to resolve problems
• Hybrid workplace! We practise hybrid schedule where you could work from home/remotely and we only meet in office once a week.