Company Overview:
A leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease. Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost effective. That is why we have designed a comprehensive suite of HR solutions – Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, Flexible Employee Management – to help digitise and transform HR. Since 2004, we have built an extensive network spanning globally, spanning across 22 regions (and growing). To date, we have served 380,000+ headcounts, 2,800+ clients, in 15+ industries. Overall, our global reach means we can serve our clients’ needs in a more targeted and effective manner!
Key Responsibilities:
• Provide first and second level application and/or technical support on BIPO HRMS Application.
• Understand, Investigate, troubleshoot and resolve incidents raised by customer through remote connection, phone, email and/or on-site visit.
• Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within stipulated SLA.
• Partner with the Quality Assurance / R&D Team internally and customer externally to identify issue, perform various testing to reproduce issues, and to deliver the program fix to the customers.
• Provide knowledge and best practices on the system functionality.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Assist in improvements to the support processes, supporting documentation and/or our software.
• Mentor and handhold Junior Application Support Consultant on the system knowledge and support processes.
Requirements:
• Relevant diploma or degree in Computer Science / Information Technology or equivalent with 3+ years hands-on experience implementing or managing project. Fresh graduates or candidates with less years of experience would be considered for our Associate role.
• Good knowledge of Microsoft SQL and Microsoft Office.
• Experience in successfully implementing HRMS Products preferred; experience in HRIS Role, other HR Solutions, and/or understanding of HR business process may be considered.
• Strong analytical, problem identification and solving skills with solution focused mindset.
• Excellent communication skill and detail-oriented.
• Ability to work under pressure and meet deadlines.
• Conversational in English, and other languages in APAC region will be highly advantageous.
• Ability to travel when required.
Established in 2010 and headquartered in Singapore, BIPO is a global payroll and people solutions provider. Our comprehensive total HR solutions include our Human Capital Management (HCM) suite, Global Payroll Outsourcing (GPO) and Employer of Record (EOR) service across 150+ global markets.