Who Are We?
dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.
We are also recognised as one of Singapore’s Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.
The Sales Support / Assistant Relationship Manager supports merchant acquisition and partnerships growth at dtcpay by managing day-to-day relationships with merchants, payment partners, and regulated counterparties. The role ensures smooth onboarding, merchant activation, usage expansion, and long-term retention across dtcpay’s crypto–fiat payment and settlement solutions.
Work Arrangement: Fully On-site
Office Location: Menara Bangkok Bank, Kuala Lumpur
What You'll Do:
1. Merchant & Partner Servicing
Serve as the primary day-to-day point of contact for assigned merchants and partners
Handle merchant and partner requests related to accounts, transactions, settlements, and product usage
Maintain accurate merchant records, deal notes, and activity tracking in CRM
Coordinate account setup, onboarding milestones, and go-live readiness
Support post-onboarding engagement to drive merchant activation, transaction volume, and product adoption
2. Onboarding & Compliance Coordination
Coordinate collection and review of KYC/KYB documentation for merchants and partners
Assist merchants in understanding payment flows, settlement cycles, and supported use cases
Act as the liaison between merchants/partners and internal teams (Compliance, Risk, Operations)
Address compliance-related queries and support ongoing monitoring requirements
Ensure onboarding timelines are met while adhering to regulatory and risk standards
3. Transaction & Operational Support
Support day-to-day merchant transactions, payments, and settlements
Coordinate with Operations, Treasury, and Product teams to resolve transaction issues
Monitor transaction status, settlement timelines, and cut-off times
Proactively flag operational risks, delays, or recurring issues affecting merchants
What are we looking for:
Language fluent proficiency in English and Chinese (Mandarin) as you will need to deal with Chinese customers.
2–5 years in B2B fintech, payments, or banking environments.
Direct exposure to one or more of: Payment service providers / Crypto exchanges, brokers, or OTC desks / Corporate treasury teams.
Strong attention to detail in onboarding processes, KYC/AML checks, and client documentation.
Ability to attend to client inquiries and respond accurately and promptly.
Experience working in compliance-heavy or regulated environments (e.g., MAS) is a plus point.
Organizational skills to track and follow up on pending tasks, approvals, or documents.
Clear communication skills for client interactions.
dtcpay is a regulated payment service provider that offers reliable solutions for merchants to grow revenues with increased acceptance rates across fiat and cryptocurrency. Our client's customers benefit from frictionless payment experiences, whether they are using our award-winning POS+ terminal in-store or using our online checkout solution.