Key Responsibilities

• Coordinate publishing production timelines, print specifications, and documentation.

• Liaise with internal teams, printers, and stakeholders to ensure quality and timely delivery.

• Review print proofs and resolve production issues before final approval.

• Support budgeting, costing, and sales projections.

• Coordinate royalty processing, financial reporting, and publishing data.

• Review sales reports and provide basic analysis.

• Assist in marketing events, author coordination, and BookFest activities.

• Coordinate with merchandising team on new titles, order planning, and agreements.

Requirements

• Diploma/Degree in Business Administration, Publishing, Marketing, or related field

• Strong coordination, communication, and organizational skills

• Detail-oriented with good time management

• Able to work with multiple stakeholders and deadlines

• Minimum 3 years of working experience; experience as a PA/Secretary is an added advantage.

Key Responsibilities:

• Design, implement, troubleshoot, analyze, support, and maintain a range of IT systems, including Windows environments, server/OS utilization, virtualization platforms, Active Directory (AD), and backup/recovery solutions and Huawei storage.

• Develop, maintain, and support the organization’s technical infrastructure, including hardware and system software components.

• Perform installation, configuration, maintenance, and support of system hardware/software both on-site and via remote support.

• Configure, debug, and manage multiple infrastructure platforms and ensure their performance and availability.

• Conduct high-level root cause analysis of service interruptions and implement preventive measures to reduce future occurrences.

• Provide timely and professional solutions to customer infrastructure issues.

• Serve as a liaison with vendors and internal IT teams to resolve technical issues effectively.

• Prepare and compile accurate and up-to-date project documentation and reports.

Job Requirements:

• Minimum Diploma in Computer Science, Information Technology, or a related field.

• Strong analytical skills with the ability to identify and resolve server and infrastructure-related issues.

• Good understanding of infrastructure architecture and system schematics.

• Excellent time management and multitasking abilities to manage multiple projects from design to deployment.

• Strong interpersonal and communication skills to explain technical concepts to both technical and non-technical stakeholders.

• Must possess own transport and be willing to travel to client sites when required.

• Candidates who are able to speak Mandarin are preferred for client liaison.

Key Accountabilities

• Undertake all aspects of the AP recognition function.

• Review and process supplier invoices to ensure all supporting document such as Purchase Order (PO), Delivery Order (DO) and etc. are attached according to the Company’s Policy and procedures

• Key in / Match invoice into accounting system – Account Payable (AP) module

• Ensuring timely & accurate entry of account Payable invoice.

• Ensure to clear all invoice scanned by hospital within 3 working day.

• To respond to query by daily basis.

• Match and validate invoice against correct purchase order & minimum mistake.

• Review invoices and ensure all supporting documents are attached according to the Company’s policy and procedures.

• Key in / Match invoice for non-PO invoice (utilities / laboratory invoice) in sun system by business unit

• Key in / Match invoice for non-PO non invoice (Purchase request without invoice / training & etc ) in sunsystem by business unit ( ledger import )

• Prepare and process account payable payment

• Prepare Online Banking or manual cheques & record in the cash book on daily basis

• Resolve invoice discrepancies

• AP file maintenance

• Perform creditor reconciliation

• To liaise with subsidiaries.

• Correspond with vendors and respond to inquiries

• Carry out any other related task as directed from to time

Qualification

• Candidate must possess at least a SPM/"O" Level, Higher Secondary/STPM/"A" Level/Pre-U, Diploma Certificate, Professional Certificate, any field.

• At least 1 year(s) of working experience in the related field is required.

Air Liquide Malaysia

Air Liquide began operations in Malaysia in 1927 and is one of the pioneers of the gas industry in Malaysia. Operating in 11 locations in Malaysia, comprising both sales offices and production facilities, Air Liquide supports our customers through providing innovative solutions at every step of their production, including industrial and specialty gases, energy solutions, application technologies and services. With a strong workforce of 400 employees and business growth through our recent acquisition with nationwide presence, this will provide an exciting experience and journey with the opportunity that is unique yet challenging to gauge the integration and synergy processes that will change the entire competition landscape in Malaysia.

About The Business Line

https://www.airliquide.com/malaysia

Location:

Arab Malaysian Industrial Park, Nilai

How Will You Be Contributing to Our Success?

As a Customer Services Executive, you will be responsible for overseeing and executing daily order fulfillment processes, ensuring seamless customer service support. This role also involves actively supporting the Lead on various projects and initiatives aimed at enhancing efficiency and customer satisfaction.

Customer Management

• Serve as a primary point of contact for customer requests and order processing across various channels (phone, email, portal).

• Coordinate seamlessly with logistics and asset management teams to ensure timely order fulfillment, delivery confirmation, and accurate billing within stipulated timeframes.

• Efficiently manage all customer-related inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution.

Issue Resolution and Continous Improvement

• Drive the timely resolution of customer issues and complaints.

• Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.

• Manage credit/debit note issuance and supporting debtor aging follow-ups.

Process Enhancement Initiatives and Ad-hoc Support

• Assist the Lead to identify opportunities for process improvements by reviewing Key Performance Indicators (KPIs).

• Assist the Lead to implement initiatives to enhance service delivery quality and customer satisfaction.

• Support the deployment of Customer Care strategies, digital initiatives, and updated policies to optimize team performance in alignment with company and group directives.

• Provide support for various administrative tasks, including document retention according to ISO standards and finance audit requirements, and assisting the asset department with monthly stock takes.

Are you a MATCH?

• A Bachelor's degree in any discipline

• Possess strong problem-solving skills and a customer-centric mindset

• Experience in a sales administration, customer service, or a related operational role

• Highly organized, detail-oriented, and capable of managing multiple priorities effectively

• A proactive attitude with a commitment to continuous learning and process improvement.

• Good communication (written and verbal) and interpersonal skills, with the ability to handle diverse customer requests professionally.

• Able to work on a 5.5 days basis (alternative Saturday).

• Ability to travel for work purposes when required.

• Welcome fresh graduate to apply.

Why Join Us?

Air Liquide strives to offer its employees a total rewards package that contributes to a positive work environment and supports the well-being of all our employees and team members. We are driven by our Environmental Social Governance objectives and regularly review our benefits to ensure that we’re offering you a competitive package. At Air Liquide, we listen to our employees’ expectations. We create an engaging environment, diverse and inclusive, that allows employees to grow and to thrive.

We offer a comprehensive and competitive remuneration and benefits package including:

• Base salary

• Annual bonus

• Allowances

• Life insurance/Healthcare

• Paid maternity/paternity leave

• Childcare benefits

• Flexi/Wellness benefits

• Learning opportunities

• Mobility opportunities

• Volunteering opportunities

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.