Purpose of Role
To support the Admissions Manager in managing the end-to-end student admissions process, ensuring accurate documentation, timely communication with prospective families, and compliance with school policies and regulatory requirements.
About Tenby Tropicana Aman
Tenby Tropicana Aman follows the international school curriculum comprising IGCSE and A-Levels, starting at the kindergarten level, and also offers the Malaysian National Curriculum [delete or edit where necessary]. With over [insert number of students] students, we have gained a reputation for excellence and high standards in education.
We champion a transformative approach to learning that goes beyond the classroom. By igniting our students' curiosity and growing their self-confidence, we empower them to become the next generation of changemakers.
Tenby Tropicana is part of ISP Malaysia, one of the leading education groups in Malaysia that operates Tenby Schools, Asia Pacific Schools and Straits International Schools. The nine school campuses are strategically located in the developed areas of Klang Valley in Selangor, Perak, Penang and Johor.
ISP Malaysia is part of ISP, a global community of over 100 international schools across more than 20 countries.
Key Benefits
A culture of engagement and trust, where staff contributions are recognised and valued.
A passionate and motivated team of professionals who put children at the heart of decision-making.
An embedded commitment to professional development and employee well-being.
Access to expertise, best practice sharing and learning opportunities across countries and cultures.
Competitive remuneration.
School fee discount for children of employees.
Medical outpatient and insurance benefits.
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our school
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
For more information visit http://www.internationalschoolspartnership.com
Admission Executive – Key Responsibilities
Key Responsibility 1: To increase the number of students in school
To promptly attend to all enquiries by prospective parents about the School, its facilities and programmes.
Attend to all admissions enquiries and be responsible for all aspects of the admissions policies and processes, including conducting admissions tests and preparation of offer letters.
Execute the admissions strategy and key initiatives related to student enrolment.
Work closely with the academic and administration team to market school events and provide input to publications.
Support and attend exhibitions and roadshows when necessary.
Recruitment event planning and coordination with all suppliers, contractors etc.
Maintain relationship with local agencies and feeder schools to promote ties with the local community.
To communicate feedback from parents in a systematic manner to various stake holders.
To ensure parents receive a response from school in a timely manner
Key Responsibility 2: Ensure admissions processes are professionally and systemically run with accurate reporting procedures
Follow the ISP admissions process and procedure.
Provide customer-focused admissions and student recruitment processes and make enrolment as easy as possible.
Update student database and track student enquiries, registration, offer and new enrolment figure systemically.
Provide input into admissions reports so the school can report on admissions process accurately.
To undertake any other duty as and when required.
Key responsibilities focus
Welcome new parents, attend enquiries, conduct school tour, trial class and assessment as well as convert into new enrolment
Initiate outreach activities focusing on Shopping malls for event collaboration and roadshow organisation
Respond to social media and admissions email enquiries
Ensure all students files are complete before passing for filing purposes
Line management
Qualifications and Experience
Education: Bachelor’s degree in Business Administration, Education, or a related field. Fresh graduates are encouraged to apply.
Experience and Skills:
Previous experience in school admissions or customer service is an advantage but not required.
Skills:
Strong communication and interpersonal skills.
Good organizational and administrative abilities.
Proficient in MS Office; experience with admissions/CRM software is a plus.
Attention to detail and ability to handle confidential information.
ISP Core Competencies
You consistently demonstrate and role-model the ISP Core Competencies in all that you do.
Cognitive
Curious and agile
Learns by questioning, exploring and investigating.
Self-motivated; develops goals, monitors progress and adapts plans as necessary.
Comfortable with uncertainty and ambiguity; stays engaged and curious and effectively balances patience and action.
Open-minded; willing to try and test ideas.
Challenges traditional methods and ways of thinking and encourages new perspectives.
Creative problem-solver
Tackles challenges in an organised and systematic way and finds solutions.
Resourceful and imaginative; sees problems as opportunities to explore alternatives and possibilities.
Uses logic to break complex problems down into manageable components.
Interprets and evaluates data and evidence to classify information and recognise patterns and relationships.
Leverages data and information as critical components in decision-making.
Interpersonal
· Empathetic and emotionally intelligent
Excels at teamwork and building positive relationships.
Motivates and encourages others by sharing positive feedback and recognising and celebrating their contributions.
Understands and respects others’ views, beliefs and feelings, building trust and rapport.
Self-reflects to understand how their actions and behaviour affect others.
Manages and self-regulates their emotions.
Collaborative and communicative
Communicates openly, honestly and professionally.
Actively listens and encourages contributions; values others’ inputs and ideas.
Adapts their style, tone and approach according to others’ needs.
Shares relevant knowledge, ideas and information with others.
Handles conflict and disagreements constructively, facilitating dialogue, understanding and resolution.
Self-Leadership
· Amazing Learner
Manages their own personal development, focusing on continuous learning and getting better.
Humble, self-aware and open about their own areas for growth.
Seeks out, welcomes and acts on feedback.
Understands the internal and external factors affecting their learning and takes ownership for mitigating these.
An agile learner who makes connections between experiences and is able to unlearn when new solutions are required.
Resilient
Practices self-care and encourages others to do the same.
Organises themselves and their time and resources well to effectively manage challenges and stressors.
Understands their own emotions and triggers and follows healthy habits to help manage stress.
Uses inner strength when times are challenging or when working outside of their comfort zone.
Recovers positively from setbacks, using them as an opportunity to learn and grow.
Digital
Technologically literate
Uses technology in an ethical way, following cybersecurity and data protection best practice.
Communicates clearly and respectfully across digital and virtual channels.
Possesses strong functional skills, using technology effectively to support them in their role.
Understands different digital tools and systems, selecting and using the appropriate solution for specific purposes.
Keeps up with change, adapting to and embracing new technologies.
Global
Values driven
Role models the ISP Principles.
Understands their responsibilities and the impact and influence they have.
Demonstrates a multi-cultural mindset and respects the different values, behaviours, attitudes, and practices across cultures.
Prioritises well-being, inclusion and belonging and is caring, considerate and supportive of others.
Considers the environmental and social impact of their actions and finds ways to minimise these.
ISP Commitment to Safeguarding Principles
ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
The Tenby Schools Group
