About the role

This is a front desk and customer service role in a mall environment, focused on greeting and assisting shoppers, visitors and tenants, providing information on mall facilities and services, and handling customer enquiries and complaints professionally.

Key responsibilities

• Greet and welcome shoppers, visitors and tenants in a friendly and professional manner

• Provide accurate information on mall facilities, shops, services, promotions, events and operating hours

• Attend to customer enquiries in person, by telephone, email or other designated communication channels

• Handle customer feedback and complaints professionally and escalate matters to the Supervisor or relevant department when necessary

• Maintain the front desk and customer service area in a clean, neat and presentable condition

• Coordinate with Security, Housekeeping, Maintenance and other relevant teams to address customer and operational matters promptly

• Manage lost and found items, including proper recording, safekeeping and return procedures

• Assist customers with general mall services, directions, facilities and other enquiries

• Record customer feedback, enquiries and complaints and assist in preparing simple reports for management

• Support general administrative duties, including filing, data entry, documentation and daily records

About you

• Minimum qualification: SPM/Diploma (Hospitality, Business Admin, or related field preferred)

• Previous experience in customer service, hospitality or front desk roles is an advantage

• Excellent communication and interpersonal skills

• Proficient in MS Office (Word, Excel, Outlook)

• Ability to multitask and handle high visitor traffic

• Fluent in English

• Willing to work on weekends, public holidays and shift rotations

KEY RESPONSIBILITIES

Customer Support & Relationship Management

• Serve as the main point of contact for customers regarding project updates, service requests, complaints, and general inquiries.

• Respond promptly and professionally to customer concerns and ensure timely resolution.

• Build and maintain strong relationships with customers to enhance satisfaction and long-term engagement.

• Conduct customer follow-ups after project completion to gather feedback and ensure service quality.

Coordination & Communication

• Coordinate with internal departments such as Sales, Engineering, Procurement, Project Management, and O&M teams to address customer needs and resolve issues efficiently.

• Track and monitor customer requests, ensuring all actions are completed within agreed timelines.

• Facilitate communication between customers and technical teams regarding system performance, maintenance schedules, warranty claims, and troubleshooting matters.

• Support project handover activities and ensure customers receive all necessary documentation and information.

Service Operations & Administration

• Maintain accurate records of customer interactions, complaints, service requests, and resolutions in the CRM or ticketing system.

• Monitor service performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Prepare customer service reports, performance summaries, and customer feedback analysis.

• Assist in developing and improving customer service procedures, workflows, and service standards.

Team Support & Continuous Improvement

• Support and guide junior customer service representatives in handling customer inquiries and escalations.

• Identify recurring customer issues and recommend process improvements to enhance operational efficiency and customer satisfaction.

• Participate in customer experience improvement initiatives and quality assurance activities.

REQUIREMENTS

• Minimum SPM, Diploma, or equivalent qualification.

• Fresh graduates are encouraged to apply.

• Good communication skills in Bahasa Malaysia and English.

• Mandarin and/or Cantonese is an added advantage.

• Basic proficiency in Microsoft Office (Word, Excel, Outlook).

• Strong customer service and interpersonal skills.

• Good organizational and time-management abilities.

• Able to multitask and work well under pressure.

• Positive attitude, willing to learn, and a team player.

• Attention to detail and problem-solving skills.

• Experience in customer service, administration, or the solar/engineering industry is an added advantage.

Job Responsibilities

• Serve as the first point of contact for visitors, clients, and guests, providing a warm, professional, and welcoming experience.

• Manage front desk operations including answering calls, screening and transferring incoming calls, responding to inquiries, and taking accurate messages.

• Coordinate with security or drivers for VIP arrivals and departures.

• Provide concierge-style assistance to guests (e.g., arranging transportation, hotel bookings, or local recommendations).

• Manage the CEO’s calendar, schedule meetings, appointments, and coordinate travel arrangements (flights, hotels, visas, and transportation).

• Prepare and handle correspondence, letters, emails, reports, presentations, and other documents on behalf of the CEO.

• Organize internal and external meetings, including preparing agendas, taking minutes, arranging meeting rooms, refreshments, and AV equipment.

• Follow up on action items from meetings and ensure timely completion.

• Assist with confidential and sensitive matters with high levels of discretion.

• Perform data entry, filing, scanning, and record-keeping.

• Support ad-hoc projects and administrative tasks as assigned by the CEO or management.

• Liaise with other departments to ensure smooth office operations.

• Manage the CEO’s expense claims, travel reimbursements, and personal administrative requests with confidentiality.

• Anticipate the CEO’s needs and provide proactive support to optimize his/her time and productivity.

• Assist in the planning and coordination of company events, corporate functions, team-building activities, and festive celebrations.

Job Requirements:

• Bachelor’s Degree in Hospitality Management, Hotel Management, Business Administration, Secretarial or related fields.

• Candidates with a Diploma in Hospitality, Business Administration, Secretarial Studies, or equivalent will also be considered.

• Strong academic background with relevant working experience will be advantageous.

• Excellent command of English and Bahasa Malaysia (both spoken and written).

• Highly proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

• Strong organizational, multitasking, planning and time management skills.

• Professional, positive attitude, and excellent interpersonal skills.

• Ability to handle confidential information with integrity and discretion.

• Proactive, resourceful, and service-oriented mindset with strong attention to detail.

• Customer service excellence and guest relations skills.

• Ability to handle pressure.

• Able to work independently with minimal supervision.

• Flexible with working hours when required to support the CEO’s schedule.

• Customer-focused with a genuine passion for delivering outstanding service (hospitality mindset).

Shop Assistant (Full Time) - within City Centre, KL

KK Supermart

We're hiring a full-time Shop Assistant who's ready to roll up their sleeves and keep our store running at its best — every shift, every day.

What you'll do

Receive, record, inspect and arrange incoming stock and merchandise.

Keep the store clean, tidy and safe for customers and teammates alike.

Operate all in-store equipment correctly and in line with our procedures.

Look after store property and assets with care.

Deliver friendly, professional service to every customer.

Handle incidents calmly and report them to the right person when needed.

Be a positive representative of KK Supermart in everything you do.

What we're looking for

SPM, Diploma or equivalent; a Bachelor's degree is a bonus.

One to three years of retail experience, with supervisory exposure preferred.

Strong leadership skills and the ability to communicate clearly.

Comfortable using POS systems and basic computer tools.

Available for flexible shifts including evenings, weekends and public holidays.

Own transport required.

ACCOUNTS OFFICER

a)       To assist superior in day to day accounting function

b)      To handle basic accounting duties – accounts receivable and payables

c)       Provide administrative support on filing, documentation and etc

d)      To monitor creditors payments and issuance of cheques

e)      Assist in monthly closing of accounts

f)        To assist in other duties as required from time to time

Retail Shop Assistant (Full Time)

KK Supermart

We're on the lookout for a Shop Assistant who brings more than just the basics — someone with a natural ability to lead, communicate well and keep a store running at its best.

What the role involves

Managing stock from receipt to display — receiving, recording, inspecting and arranging goods.

Maintaining a clean, safe and welcoming store environment.

Operating equipment and handling store assets responsibly.

Providing excellent customer service and resolving issues professionally.

Responding to incidents quickly and escalating when needed.

Upholding the KK Supermart brand in everything you do.

About you

You have one to three years of retail experience (supervisory experience is a real plus), strong leadership skills and the ability to communicate confidently. You're tech-comfortable, flexible with your schedule and you have your own transport.

Minimum qualification: SPM or Diploma. A degree puts you ahead.

RESPONSIBILITY AND AUTHORITY:

• Perform incoming, in-process, and final inspections to ensure products meet quality standards.

• Inspect raw materials, work-in-progress (WIP), and finished goods according to inspection procedures.

• Identify, segregate, and report non-conforming materials or products.

• Record inspection results and maintain accurate quality records.

• Conduct routine quality checks during production and report any abnormalities to the immediate superior.

• Assist in investigating quality issues and support corrective and preventive actions.

• Follow quality procedures, work instructions, and company standards.

• Perform any other duties assigned by the superior.
  
  

Benefits

• Fresh graduates are welcome

• Attendance allowances

• Medical Benefits

• Annual leave & medical leave as per labor law

Job description :-

Know how to manage things and handle situations accordingly

Having good communication skills and excellent in interact with audiences

Respond to audiences inquiry

Willing to learn

Job requirements :-

Candidates with bright personality

Candidates must both speak fluently and well written in English and Bahasa Melayu

Posses at least PMR in secondary school

Minimum 1 year experience in live host

Job Summary
We are looking for a proactive and technically strong Project Engineer to manage customer projects from enquiry to delivery. You will work closely with customers and internal engineering, production, and technical teams to ensure projects meet technical requirements, cost targets, and schedules.

Key Responsibilities

• Understand sheet metal manufacturing processes to support customer enquiries and project requirements.

• Liaise with customers to understand their needs, technical requirements, and project specifications.

• Build and maintain good relationships with customers and provide timely technical support.

• Provide technical input and engineering information by working closely with internal engineering and technical teams.

• Review customer drawings, specifications, and related documents to prepare accurate cost estimates and quotations.

• Prepare and support technical presentations, project documentation, and other materials for customer discussions.

• Coordinate with internal departments to monitor project progress and ensure customer orders are delivered according to schedule.

• Manage multiple projects and follow up on project milestones, issues, and customer requirements.

• Perform other duties and ad hoc assignments as assigned by the Project Manager.

Requirements

• Bachelor’s Degree in Engineering or a related field, preferably with experience in the sheet metal manufacturing industry.

• 2–5 years of relevant Project Engineering experience, preferably in a manufacturing environment.

• Strong project management, coordination, and problem solving skills.

• Good knowledge of engineering processes and manufacturing operations.

• Able to manage multiple projects and meet deadlines effectively.

• Proficient in Microsoft Office applications.

• Experience or knowledge of ERP systems is an added advantage.

• Good communication and interpersonal skills.

• Strong attention to detail and able to work independently as well as in a team.