Do you want to be part of a business that creates the colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

Are you keen to be part of a dynamic, proprietary global contact centre servicing its customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be a part of?

• Be part of our multilingual sales-oriented service team, supporting our customers on their Reservations and Loyalty Program Queries

• Get comfortable in handling emails, calls and potentially chats

• Receive industry-best training that will equip you with soft and technical skills for the role.

• Gain confidence in meeting and exceeding the expectations of our global customers.

• The opportunity to work and grow in a diverse culture with a rewarding career

• Gain personally and professionally through in-house Development Trainings

What are we looking for?

• A minimum of 1 year of experience in a contact center, hospitality, travel agency, or customer service role.

• SPM/STPM/diploma/degree holder, preferably with at least 1 year of experience in customer service, but fresh graduates are welcome to apply!

• Computer-literate and internet-savvy.

• A positive attitude and a team-oriented mindset with a dedication to providing exceptional customer service.

• Ability to work under pressure to meet or exceed set performance standards

• Excellent spoken and written English.

• Ability to converse & write in Mandarin & Cantonese will be added advantage to serve the respective markets and liaise with Mandarin-speaking clients and stakeholders. 

• Willing to work in a rotation-shift (24/7) environment.

• Open to Malaysians only

We offer the following benefits:

• A complimentary stay at any of our hotels worldwide.

• 5-day work week (shift-based)

• Competitive monthly salary of up to RM4,000, inclusive of meal, shift, transport, and language allowances.

• Discretionary performance-based bonuses and incentives.

• Paid training programs and opportunities for career development.

• Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.

• Annual preventive health screening

Job Summary:
As an Application Support Analyst, you will be responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues. Resolve errors or issues to meet the expectation of the business users within the SLA defined. Ensure changes to business systems are well tested and documented before deployment or implementation. You will also be the primary contact point with business users and act as liaison to work with internal/external IT support teams.

Job Responsibilities:

• Responsible for providing end-to-end application support to business units by working closely with internal/external IT support teams.

• Identify improvement to address recurring issues to ensure issues are not repeated.

• Maintain strong understanding on the business process and system functionalities.

• Proactively identify potential issues and risks. Work with relevant parties to resolve them, or escalate them to the project/application management team.

• To conduct application system training to clients when required.

• Maintain a thorough knowledge and understanding of the organization SOP and adheres to all organizational standards.

• Able to respond to critical and urgent application service interruption even after office hours.

• To perform any other tasks or assignments as directed by the management from time to time.

Qualifications:

• Minimum Bachelor’s Degree in IT or its equivalent.

• A minimum of 2 years working experience with a combination of IT application support, business process analysis.

• Excellent organization, communication and interpersonal skill.

• Ability to work under time pressure, manage multiple groups of users while maintaining a positive and patient attitude.

• Good problem solving and analytical skills.

• Strong command of English, both written and spoken.

• Knowledgeable with process/functional documentation.

• Self-motivated with attention to detail.

Principal Responsibilities:

• Assist to prepare full set of accounts and monthly management accounts within tight deadlines

• Prepare monthly journal voucher, debit note and credit note related to general accounting

• Efficient maintaining company cash book under General Ledger

• Prepare statutory payment and other monthly payment before due date

• Prepare monthly sales tax report and payment submission

• Prepare monthly staff reimbursement, staff claims, petty cash and salary data entry

• Prepare company fixed assets register and always maintain the updated fixed assets register

• Review weekly GRN reporting and take necessary action for wrong GL class code selected by requestors

• Assist in handling company tax computation, deferred tax and filing of annual tax return

• Prepare the financial year end report and schedules in order to reconcile the figures in financial year end management accounts and also for field audit purposes

• Assist in coordinating the yearly audit exercises and prepare the Audited Financial Statement

• To assist in other accounting functions of the group as and when required and any other relevant duties assigned by superior

  
  

Knowledge, Skill and Ability Requirements:

• 2-3 years of relevant experience in handling full set account preferably in a manufacturing environment

• Possess high integrity, independent and committed with good leadership, analytical and communications skills together with a strong sense of responsibility

• Proactive, fast learner, self motivated, multi tasking and performance driven

• Proficient in Excel, Words and PowerPoint and experience in ERP system such as JDE will be preferred

Education Requirements:

• Candidate must possess  a degree or professional qualification in Accountancy or its equivalent

• Candidate must be able to speak Mandarin for liaising with China shareholder.

• Fresh graduates are welcomed to apply. 

 Candidate must be willing to work in Bukit Angkat, Kajang. Only shortlisted candidate will be notified

About the Role

The Test Engineer is responsible for ensuring the quality, functionality, and reliability of Printed Circuit Board Assemblies (PCBAs) through rigorous testing methodologies before they are shipped to customers. They act as a bridge between production and quality teams to optimize testing processes. 

Key Responsibilities

• Test Development & Execution: Develop, implement, and maintain test procedures, test cases, and functional test fixtures for PCBA, including Automated Optical Inspection (AOI), In-Circuit Testing (ICT), and Functional Circuit Testing (FCT).

• Troubleshooting & Debugging: Perform root cause analysis on failed PCBs and test equipment. Resolve technical issues on the manufacturing floor to improve yield and reduce downtime.

• Process Optimization: Monitor test performance, cycle times, and equipment uptime. Implement continuous improvement plans (e.g., Kaizen) to enhance testing efficiency.

• Documentation & Compliance: Ensure all testing activities comply with ISO standards (e.g., ISO 9001, 14001, 45001) and customer quality requirements. Document test results and maintain up-to-date test procedures.

• Support & Collaboration: Work closely with production, quality, and NPI (New Product Introduction) teams to support mass production and new project launches. 

Qualifications

• Education: Bachelor’s degree or Diploma in Electrical/Electronic Engineering or a related technical field.

• Experience: Previous experience in a manufacturing environment, preferably in PCBA, SMT, or EMS industries.

• Technical Skills:

  • Proficiency in ICT/FCT test systems.

  • Familiarity with debugging tools (oscilloscopes, multimeters, etc.).

  • Knowledge of data analysis tools (CPK, GR&R).

  • Basic programming skills (e.g., C#, Python) are a plus.

• Soft Skills: Strong analytical and problem-solving skills, along with good communication abilities for teamwork. 

Roles and Responsibilities

• Responsible for “Cratemaker” (BOM) & “Workflow” (MRP) System.

• To create BOM into “Cratemaker”.

• Participate in all aspects of product development process including specifications, requirements definition, design and implementation, ensuring that they meet company and industry standard and codes.

• Reads and understands orthographic (2D) and/or isometric (3D) designs and manufactures drawings.

• On-site service calls, outsource & helpdesk support for Singapore & Malaysia.

• Provides technical support and consultation.

• Maintains documentation.

• Handles highly confidential information / material.

• Assist in implementation and documentation for RBA and ISO 9001.

• Understand on the requirements for a QMS, Including documented informations, planning and determining process interactions.

• Any others task assigned from time to time

Requirements:

• Working experienced needed for 2yrs to 3yrs

• Qualification needed – Degree in mechanical engineering with knowledge / skill of AutoCAD / BOM will be advantage  

• Fresh graduate encourage to apply as training will be provided

• Salary range between RM3,500 to RM5,000

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bayan Lepas, Malaysia.

What you’ll achieve
As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:
•Resolve customer-reported issues while working closely with other multi-functional teams
•Provide feedback to Engineering for improving product quality and reliability
•Determine priority levels while negotiating and setting expectations with customers
•Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
•Drive operational excellence through quality closures and proper escalation of issues

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•2 to 5 years of related experience
•First-rate customer focus, phone etiquette and work ethic
•Ability to work under pressure with calmness and composure
•Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
•Ability to take on shift work, holidays, weekends and on-call responsibilities

Desirable Requirements
•Bachelor’s degree

Responsibilities:

• Audit work

• Taxation work

• Accounting and consultancy

Requirements:

• Possess local or overseas university degree, qualified or part-qualified ACCA, CIMA or equivalent.

• Required language(s): English

• No work experience required.

• Preferably Entry Level specialized in Audit/Taxation or equivalent.