Job Responsibilities :
1. Attend to MM2H-related enquiries from various lead channels and provide accurate, high-quality information in a timely manner.
2. Coordinate, plan and manage bespoke itineraries for familiarization tours, including scheduling, transport and ticketing for prospective clients.
3. Consult with prospective clients to determine the most suitable tier (Silver, Gold, or Platinum) based on their financial profile and lifestyle goals.
4. Conduct rigorous initial vetting of applicants to ensure a seamless and successful application process.
5. Collate and verify all required documents to ensure full compliance with submission standards.
6. Assist clients in obtaining Certified True Copies (CTC) from relevant embassies or the Ministry of Foreign Affairs (MOFA) where necessary.
7. Act as the primary point of contact with the Ministry of Tourism, Arts and Culture Malaysia (MOTAC), Perak Office and the Immigration Department for the submission and tracking of applications.
8. Manage the end-to-end process of visa applications, including special passes, endorsements and visa renewals.
9. Facilitate the opening of Malaysian Fixed Deposit accounts and provide guidance on local banking procedures.
10. Coordinate mandatory medical check-ups and assist clients in securing required local medical insurance.
11. Liaise with property developers and real estate agents to coordinate property viewings and purchase processes.
12. Stay abreast of MM2H policy developments and immigration updates to provide proactive and effective advice.
Job Requirements:
1. Diploma or Degree in Business Administration, Travel & Tourism Management, Hospitality or a related field.
2. Fluency in English and Mandarin/Cantonese is highly preferred given the target demographic; proficiency in Bahasa Malaysia is essential.
3. In-depth understanding of the MM2H Programme, local immigration regulations, permit requirements and compliance procedures.
4. 2–3 years of experience in premium travel services, luxury hospitality or expatriate relocation services.
5. Proven ability to interact with individuals from diverse cultural backgrounds with patience, professionalism, and sensitivity.
6. Exceptional attention to detail and highly organized with the ability to manage strict government and client schedules.
7. Flexibility to work irregular hours, including evenings, weekends and holidays, to accommodate international client schedules.
8. Deep familiarity with Malaysia’s amenities - specifically within Ipoh, including private hospitals, international schools and banking institutions.
Interested candidates are invited to submit your application via Jobstreet.
Taiko Consultants Sdn Bhd
No. 5, Jalan Sultan Nazrin Shah,
30250 Ipoh, Perak, Malaysia.
For more information on our Group of Companies, please visit us at www.taikogroup.net
All applications will be treated with strict confidentiality. Only short-listed candidates will be notified.
The Taiko Group is one of Malaysia's most dynamic and versatile privately held business groups. The Group's headquarters is based in Ipoh, Perak, Malaysia with operations spread throughout Asia and Europe. The Taiko name is synonymous with dynamic and sustainable growth, sound financial fundamentals, professional management and a strong commitment to quality and excellence.