Position Responsibilities
Primary Job Responsibilities:
- Assist in reviewing training materials, SOPs, and Academy documents to ensure consistency and accuracy.
- Support training audits, checklist preparation, and quality compliance tracking.
- Consolidate training feedback, assessment results, and quality reports for analysis.
- Maintain records of certifications, attendance, assessments, and learning documentation.
- Assist in preparing reports, presentations, and dashboards related to Academy quality performance.
- Support coordination for pilot programmes, validations, and training improvement projects.
Secondary Job Responsibilities:
- Assist during training sessions, workshops, or Train-the-Trainer programmes when required.
- Support communication and follow-up with trainers or stakeholders on pending actions.
- Participate in brainstorming for process improvements and new learning initiatives.
- Perform administrative and ad-hoc tasks assigned by the Academy team.
Qualification and Experience
Qualifications
- Diploma or Bachelor’s Degree student / fresh graduate in Education, Human Resources, Business Administration, Hospitality, Operations Management, or related fields.
- Internship period preferred: 3 to 6 months.
- Final semester students are encouraged to apply.
Experience
- No prior full-time working experience required.
- Internship, project work, campus leadership, or event coordination experience is an advantage.
- Exposure in training, quality assurance, operations, or administrative work is a plus.
Technical Skills
- Proficient in Microsoft Excel, PowerPoint, and Word / Google Workspace.
- Good documentation and file management skills.
- Basic data analysis and reporting ability.
- Strong written and verbal communication skills.
Knowledge Areas
- Interest in training & development, quality standards, and operations excellence.
- Basic understanding of customer service or F&B operations is an added advantage.
- Willingness to learn audit, assessment, and quality control processes.
Behavioral Traits
- Agile and adaptable to changes in priorities, systems, and business needs.
- Strong willingness to learn new knowledge and develop new skills quickly.
- Positive attitude with growth mindset.
- Detail-oriented and organized.
- Proactive and takes initiative.
- Responsible, dependable, and able to meet deadlines.
- Good team player with professional attitude.
a Necessity, not a Luxury
For many, coffee is a daily need. Specialty coffee, however, is often seen as a luxury, something you treat yourself to only on special occasions.We started ZUS Coffee to change this perception.With the best quality ingredients, high-level coffee brewing technology and innovative business model, we’re evolving the concept of coffee consumption to make specialty coffee affordable for everyone, everyday.a Necessity, not a Luxury