Job Descriptions :

• Ensures highest standard of service delivery on personalized phone services to our customers.

• Identifies and handles customer enquiries completely and accurately.

• Resolves customer complaints and problems to the satisfaction of the customer.

• Uses customer service and sales skills to optimize the opportunity of each customer contact.

• Educates the customer about the Apple products and services .

• Alerts management of issues that require escalation for complete resolution or which may indicate a larger, underlying problem.

• Assigns or acts on any required customer follow-up.

• Meet KPIs set by superiors like average handing time, chat response rate, customer satisfaction score.

• Attend to FB Post replies, Emails, Messages from Whatsapps, FB, Web Live Chat, IG Direct Message, Tweeter Messages, Calls.

• Handles Shopee, Lazada Chats

• Uses technology and system tools as directed and within established guidelines.

• Maintains confidentiality of customers and data.

• Communicate with internal retail team regarding customer's inquiries, order issues, stock availability.

• Provides constant feedback from customers to improve Contact Centre service.

Job Requirements:

• Fresh graduate and SPM leavers are encourage to apply.

• Excellent hands-on skills with eye for details

• Ability to work independently.

• Positive attitude and responsible character.

• Pleasant personality with focus on excellence in customer service.

• Prior working experience will be an added advantage.

• Self-starter with good communication and interpersonal skill.

• Possess self-confidence and be able to actively interact with all relevant parties.

QA Operator

Position Summary:

• QA Operators are responsible for in-process dimensional and visual inspection of carrier tapes, as well as handling and reviewing all products in the review area.

Working Hours:

• Follow Operation:
  - Morning Shift: Monday to Saturday
  - Night Shift: Sunday to Friday
  - Must support shift and perform overtime

• 6 days working days.

Duties & Responsibilities:

• Perform inspection and measurement during incoming, setup, and outgoing processes.

• Inform superior and relevant departments if any rejection is found during inspection.

• Assist Engineering and Production in preparing FAI samples.

• Stamp “QC Passed” on approved reels after visual inspection.

• Segregate rejected reels and decide on disposition for minor quantity issues.

• Provide feedback on rejection findings to Production, Setup, and Sorting departments.

• Assist Store Department in shipment preparation.

• Prepare Certificate of Conformance (COC) and QC samples for customers.

• Prepare daily QC retained samples.

• Transfer goods from Sorting to QC area.

• Highlight any quality non-compliance issues to superior.

• Maintain good housekeeping in the QC area.

• Perform any other duties assigned by superior.

Skills & Knowledge:

• Minimum 1 year experience in QA/QC field (preferred).

• Able to communicate in English and Bahasa Malaysia.

• Knowledge in using basic measuring equipment such as profile projector, digital caliper, dial gauge, and digimatic micrometer.

• Computer literate with good knowledge of Microsoft Office.

Physical Demands / Working Conditions:

• Vision correctable to perform visual inspection duties.

• Good manual dexterity (hands and arms).

• Able to stand for long hours and work overtime when required.

About the role

We are seeking an experienced HR cum Admin professional to join our dynamic team at TSL GROUP SDN. BHD' in Kuantan, Pahang. As the HR cum Admin, you will play a crucial role in driving our human resources and administrative functions, ensuring the smooth running of our operations.

What you'll be doing

• Managing the full employee lifecycle, including recruitment, onboarding, training, performance management, and employee relations

• Overseeing the administration of payroll, benefits, and leave management

• Developing and implementing HR policies, procedures, and best practices

• Coordinating office management and administrative tasks, such as maintaining office supplies, managing vendor relationships, and organising events

• Providing support and guidance to managers and employees on HR-related matters

• Maintaining accurate and up-to-date records and documentation

• Identifying opportunities for process improvements and contributing to the overall growth and development of the organisation

What we're looking for

• A bachelor's degree in Human Resources, Business, or a related field

• At least 3-5 years of experience in a similar HR cum Admin role, preferably within a consulting or generalist HR environment

• Strong knowledge of Malaysian employment laws, HR best practices, and administrative procedures

• Excellent communication and interpersonal skills, with the ability to work collaboratively with teams

• Proficient in using HR and office management software, such as HRIS, payroll systems, and Microsoft Office suite

• Proactive, organised, and detail-oriented, with the ability to multitask and prioritise effectively

• A customer-centric mindset and a passion for delivering exceptional service

What we offer

At TSL GROUP SDN. BHD', we believe in fostering a supportive and collaborative work environment that enables our employees to thrive. We offer competitive remuneration, comprehensive benefits, and opportunities for professional development and career advancement. Our commitment to work-life balance is reflected in our flexible work arrangements and wellbeing initiatives.

About us

TSL GROUP SDN. BHD' is a leading consulting and generalist HR firm, dedicated to empowering organisations and individuals through innovative HR solutions. With a passionate team and a client-centric approach, we have established a strong reputation for delivering exceptional results and driving sustainable growth.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Maintain updated records of bookings and payments

• Provide information about our hotel, available rooms, rates and amenities

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Respond to clients' complaints in a timely and professional manner

• Welcome guests upon their arrival and assign rooms

• Inform customers about payment methods and verify their credit card data

• Liaise with our housekeeping staffs to ensure all rooms are clean, tidy and fully-furnished to accomodate guests' needs

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Job Responsibilities:

• Generate new sales from the sales lead provided through business calls

• Qualify sales leads through calls

• Sell to both consumers and commercial customers and applying the correct solution and sales approach to each.

• Maintain effective communication with prospects and have a proactive follow up scheme.

• Constantly looking for new ways to improve your sales performance by listening to your own calls and testing new sales techniques.

Job Requirements:

• Minimum one year of experience in telesales

• Able to communicate with people at all levels with an independent, proactive, positive, hardworking and driven with a can-do attitude

• Proficient in English

• People person with strong customer service attitude

Employee Benefits:

• Unlimited Medical Outpatient Benefit - Clinical

• Insurances and Medical Coverage

• Start with 15 days AL

• Flexible Benefit

• Performance Bonus (Yearly)

Our client Fulijaya Manufacturing Sdn. Bhd. is seeking a Key Account Executive to join their team!

Are you passionate about sales and customer relationship management? This role is an exciting opportunity to manage and grow key customer accounts, achieve sales targets, and build strong relationships with buyers and decision makers. You will be part of a dynamic team that values collaboration, creativity, and strategic thinking.

About Our Client

Our client is a leading company in the commercial sector, committed to delivering high-quality products and services to their clients. They value innovation, growth, and creating a positive impact in the market.

What you'll be doing?

• Manage Accounts: Develop and maintain strong relationships with key customers to ensure account growth and satisfaction.

• Achieve Targets: Set and meet monthly and annual sales targets through effective planning and execution.

• Negotiate Terms: Negotiate pricing, trade terms, and promotional activities to secure favorable deals for the company.

• Drive New Opportunities: Identify and pursue new product listings and business opportunities to expand the customer base.

• Coordinate Deliveries: Work closely with supply chain and internal teams to ensure timely and accurate order fulfillment.

• Monitor Profitability: Track account profitability and follow up on payments to maintain financial health.

• Conduct Reviews: Perform regular business reviews with customers to assess performance and identify areas for improvement.

• Provide Feedback: Gather and share market and competitor insights to inform strategic decisions.

Who are they looking for?

• Degree Holders: Candidates with a degree in any field are encouraged to apply.

• Experienced Professionals: 2-3 years of experience in sales or a related field is preferred.

• Strategic Thinkers: Ability to develop and implement effective sales strategies.

• Adaptable Leaders: Ability to adapt to the company’s culture and lead teams effectively.

• Communication Skills: Excellent communication, interpersonal, and negotiating skills.

• Relationship Builders: Strong ability to build and maintain relationships with clients and stakeholders.

• Networking and Problem-Solving: Adept in networking, project management, and problem-solving.

• Collaborative Team Players: Ability to work well with other teams and demonstrate good leadership skills.

Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

• Health Insurance

• Annual leave package: 12

• Working hours: Mon-Fri, 8am-5:30pm

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome all qualified candidates to apply and be part of our client's growing team.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

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General summary:

A quantity surveyor manages all costs relating to construction projects, from the initial calculations to the final figures. They seek to minimize the costs of a project and yet stay competitive, while still achieving the required standards and quality. (Mandarin speaker is a must)

Duties and Responsibilities:

• Liaise with Design Department

• Analyse and verify Bills of Materials (BOM)

• Prepare Bills of Quantities (BOQ) and quotations

• Prepare costing and fill up for tenders documents on commercial related

• Prepare costing and quotation for project base on bill of materials and new project requirements

• Check items on bill of materials to ensure the quantity is correct

• Revise cost and quotation if/when required

• Liaise technical matters with suppliers

• Request Tender Bond and purchase of tender document
  

Requirements:

• Strong written and oral communication skills

• Knowledge of Microsoft Office suite, particularly Word & Excel and Autocad will be an added advantage

• Able to work independently and handle multi-tasking

• Strong organizational and analytical skills

• Good negotiation skills

Qualifications:

• Candidate must possess at least a Diploma or Degree in Engineering or Quantity Surveying.

• Minimum 2 – 5 years’ experience in related field.

PURPOSE

• Serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

• Assist in simple administration activities and orders such as stationery, office equipment, pantry and upkeep of Menara Millennium office including maintenance as and when required.

• To assist Head of HR & Administration or Office HSSE Focal Point in HSSE-related upkeep of the Menara Millennium office

PRINCIPAL ACCOUNTABILITIES

• Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries.

• Directs visitors by maintaining employee and department directories, providing directions to visitors to the appropriate person and office.

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

• Maintains telecommunications system by following instructions for house phone. Answer, screen and forward incoming phone calls. Provide basic and accurate information in-person and via phone/email

• Maintains safe and clean reception area by complying with procedures, rules, and regulations.

• Receive and sort all incoming mail/documents for staff. Handle all documents and parcel to be couriered within Malaysia and others.

• Organize and maintain files of vendor delivery orders and service orders.

• Perform general clerical duties to include but not limited to photocopying, faxing, mailing, scanning and filing.

• Handles all stationary, office equipment requirements and pantry order. Maintain an adequate inventory of office supplies/stationeries.

• Process PR/PO and payment requests accurately for expenses relating to office maintenance, utilities, stationeries etc.

• Liaise closely with the Cleaner or contractor staff on office maintenance and cleanliness to ensure a safety and working environment including any repair work in the office.

• Liaise with building management for any complaints from staff (as instructed by HOD or HSSE Focal Point)

• Assist in planning, supporting the setup, installation, and dismantling festival decoration activities across the office premise, ensuring alignment with the company's branding and cultural values.

• Contributes to team effort by accomplishing related results as needed such as meeting room booking, refreshments or assist in any administration duties as and when required.

• Any other roles as and when instructed.

QUALIFICATION / EXPERIENCE

Education & Experience

• Minimum Diploma in any field preferably in Office Administration / Secretarial Science

• Excellent organizational skills. Proficiency in Microsoft Office Suite

• Multitasking and time-management skills, with the ability to prioritize tasks

• Able to communicate effectively at all levels, both internally & externally is essential. Good command of spoken English & Bahasa Malaysia

• Ability to work independently, set priorities and manage multiple workloads.

• Professional attitude and appearance. Customer service attitude.

PRODUCTION TECHNICIAN

ROLE DESCRIPTION

The Production Technician is responsible for operating, maintaining, and troubleshooting production equipment to ensure efficient manufacturing operations. This role supports production targets while maintaining high standards of quality, safety, and compliance.

Minimum Experience: 1 - 3 years 

Position: Production Technician 

Salary Range: MYR2,000 – MYR2,500

RESPONSIBILITIES:

 Duties and Responsibilities:

• Ensure production runs according to the approved production plan.

• Achieve daily, weekly, and monthly production targets (output).

• Ensure sufficient production materials and supplies are available at all times.

• Inspect finished products to ensure quality standards and customer specifications are met.

• Troubleshoot equipment failures, identify root causes, and perform corrective actions to support continuous production.

• Conduct regular inspections on all machinery, equipment, and safety-related devices.

• Operate and maintain machinery and production line equipment efficiently and safely.

• Assist the supervisor in reviewing and improving the suitability of Standard Operating Procedures (SOP).

• Perform engineering analysis to reduce machine downtime and operational disruptions.

• Carry out any other duties as assigned by the Supervisor

• Assist in base oil receiving activities and ensure proper transfer to designated storage tanks.

• Deliver product to customers according to scheduled requirements.

• Handle and manage scheduled and non-scheduled waste in accordance with company procedures and regulatory requirements.

• Comply with Environmental, Health, and Safety (EHS) requirements during all waste handling and production activities.

 Job Requirements:

• Candidate must possess at least a Certificate (Level 1, 2 & 3)/ Diploma / Degree in relevant engineering fields or others related.

• Required to apply basic and some advanced skills in procedure/ techniques/ tools/materials and/or equipment appropriate to area of specialisation.

• Works under direct supervision and selects from a variety of established procedures to accomplish assigned task.

• Good electrical skills, basic mechanical, pneumatic and Microsoft Office (Word, Power Point and Excel).

• Good verbal and written skills in English and Malay.

• Strong leadership and management skills, able to work independently, highly motivated, able to multi-task and teamwork oriented.

• Willing to learn new system which related to daily job

• Able to communicate well with people at different levels in the organization.

• Hardworking and has a positive working attitude

• Good knowledge on Warehouse operation.

• Able to plan and make decision whenever there is problem can’t solve by subordinate.

• Good analytical, strategic and forward thinking

• Willingness to travel as required. 

Senior Mechanical Design Engineer Responsibilities:

• Lead the design and development of mechanical systems, products, and components

• Create and maintain design documentation including drawings, specifications, and test plans

• Collaborate with cross-functional teams including sales team, production manager, and operation manager

• Perform feasibility studies and design reviews to ensure the systems meet performance, cost, and quality requirements

• Manage projects from concept through to production launch, including project scheduling and budgeting

• Identify and implement design improvements and cost reduction initiatives

• Stay current with industry trends and emerging technologies to continuously improve design practices and outcomes

• Meeting with clients and design teams to determine mechanical applications and requirements.

Senior/Junior Mechanical Design Engineer Responsibilities:

• Meeting with clients and design teams to determine mechanical applications and requirements.

• Conducting research to inform the design and engineering methods required for the mechanical system

• Planning and executing mechanical designs using Solidwork programs.

• Performing computer simulations and experiments to virtually test and refine the designs.

• Overseeing the development and manufacturing of physical prototypes for testing.

• Documenting the design process, iterations, and test analytics.

• Liaising with clients, designers, engineers, and manufacturers to ensure coherence.

• Preparing technical reports, design specifications documents, and operational manuals.

• Keeping abreast of the latest advancements in technology, design trends, and engineering best practices.

Mechanical Design Engineer Requirements:

• Bachelor's degree in mechanical engineering.

• Knowledge on Automation 

• A minimum of 5 years of experience as a mechanical design engineer.

• Proficiency with engineering design programs such as AutoCAD, Solidworks,

• Sound knowledge of design and engineering principles and best practices.

• Strong analytical and problem-solving abilities.

• Exceptional time management and organizational skills.

• Excellent verbal and written communication abilities.

• Attentive to detail and critically minded.

• The ability to stay abreast of advancements in technology and engineering design trends.