Requirements:
Recognized university degree in the field of business studies, communications, or related field
Minimum 1-3 years working experience
Possess great interpersonal skills & able to build rapport with stakeholders
Job Purpose:
Manage the execution of stakeholder management plans and activities via extensive research, intelligence gathering and networking to support business delivery and manage front of house operations to ensure smooth running of events.
Key Accountabilities:
1. Stakeholder's Profiling
Monitor, review, and track stakeholders' profiling database according to the defined standards and guidelines to ensure stakeholders' profiles are comprehensive, accurately captured and current for reference during engagements.
2. Stakeholder Management Plan
Plan and execute Stakeholder Management Plan by arranging and preparing for courtesy visits, preparing talking points, developing briefing pack on business/stakeholder updates, profiling of stakeholders and provide data/information as and when required for management or the stakeholders eg embassies, government agencies, etc.
3. Stakeholder Program Management
4. Corporate Social Responsibility Management
Plan and execute social responsibility activities, working closely with various parties to ensure timely readiness of program requirement (e.g., invitation, logistic, purchases, contributions) to ensure delivery of a successful and smooth event.
5. Customer Relationship Management
6. Box Office Operation
7. Front of House (FOH) Operation
Manage front of house operations by ensuring all operational and non-operational requirements including artist backstage needs, special assistance, hospitality requests, during-concert complaints and enquiries, ushers’ requirement, are addressed timely and effectively to deliver superior customer experience.
8. Usher Management
Manage requirement of ushers to ensure readily available and trained usher pool to deliver services as and when required through selection, hiring and training processes.
Plan and manage duty roster, concert briefing notes, ushers positioning, attendance and advise Finance department on payment to ushers.
9. Merchandise Management
Manage merchandise stock and sales (including program books) for DFP so as to support promotional activities and enhance customers' concert experience.
Manage petty cash and reconciliation for the merchandise sales.
10. Other Duties as Assigned by the Company
Generic Accountabilities
1. Networking and Relationship Building
Foster and sustain effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players and service providers in order to keep abreast with latest development in the relevant markets and capitalize on insider status and strategic alliances to capture opportunities for new business ventures and enhance public confidence in the company business solutions, products and services.
2. Good Governance
Enforce the implementation of applicable procedures and guidelines and affect the compliance to statutory and legislative requirements in order to ensure conformance to the established Limits of Authority (LOA), policies and government regulations to safeguard company and shareholders’ interest, image and reputation.
3. Mindset, Behavior and Culture
Develop and implement distinctive mindset, behavior and culture within the working team to achieve high work performance by adopting and implementing value interventions, tools and methodologies to promote and instill high sense of commitment, ownership, integrity and loyalty that will contribute to operational excellence.
4. Leadership and Capability Development
5. HSE Policies and Code of Conduct
Communicate, interpret and champion the execution of the objectives and provisions of the Health, Safety and Environment (HSE) policies and Codes of Conduct and Business Ethics (COBE) within the working team and undertake appropriate mitigation and/or intervention programs.
Do you have the passion and drive for music? Dewan Filharmonik PETRONAS (DFP) wants you! Strategically located between the PETRONAS Twin Towers, DFP is the country’s first dedicated classical music concert hall. In addition to the concerts given by the Malaysian Philharmonic Orchestra, whose performing home it is, DFP has hosted some of the world’s leading artists and orchestras