Pembantu Logistik & Teknikal memainkan peranan utama dalam memastikan koordinasi yang lancar dan pengurusan kedua-dua operasi logistik dan perkhidmatan sokongan teknikal. Peranan ini bertanggungjawab untuk mengawasi penghantaran tepat pada masa, pemasangan berkualiti, dan memberikan sokongan pelanggan dalam menyelesaikan isu teknikal. Selain itu, peranan ini melibatkan pengurusan inventori dan melaksanakan audit untuk meningkatkan kecekapan operasi.

Tanggungjawab Utama:

1. Pengurusan Logistik dan Operasi:

   • Memastikan penghantaran tepat pada masa dan pemasangan berkualiti.

   • Koordinasi lancar penghantaran dan pemasangan, memenuhi spesifikasi teknikal dan keperluan pelanggan.

2. Sokongan Teknikal dan Penyelesaian Isu:

   • Memberi sokongan teknikal yang cekap kepada pelanggan dan menyelesaikan isu teknikal dengan cepat.

   • Mengurangkan gangguan terhadap kepuasan pelanggan.

3. Pengurusan Inventori dan Stok:

   • Memeriksa inventori dan memastikan stok mencukupi untuk projek yang akan datang.

   • Bekerjasama dengan perolehan untuk memastikan kelancaran operasi.

4. Audit Operasi dan Laporan:

   • Melakukan audit operasi logistik dan teknikal secara berkala.

   • Menyediakan laporan mingguan mengenai status penghantaran, pemasangan, dan isu teknikal yang diselesaikan.

Kelayakan & Kemahiran:

• Minimum SKM dan Diploma dalam bidang berkaitan.

• Sekurang-kurangnya 1 tahun pengalaman bekerja.

• Kemahiran penyelesaian masalah dan organisasi yang baik.

• Pengetahuan sistem pengurusan logistik dan inventori.

• Kemahiran komunikasi dan perkhidmatan pelanggan yang efektif.

• Keupayaan untuk bekerja di bawah tekanan dan memenuhi tarikh akhir.

About the role

Key Responsibilities:

Reservation Handling : Process room bookings via phone, email, online platforms, and walk-ins. Ensure accurate guest information in the Property Management System (PMS). Upsell amenities and provide hotel details.

Guest Communication : Respond to inquiries, confirm bookings, handle cancellations, modifications, and special requests. Manage VIP, loyalty, and group reservations.

Coordination : Work with hotel departments (housekeeping and front desk) for seamless service. Update room availability across booking platforms.

Customer Service : Address guest concerns promptly and anticipate needs to enhance their experience.

Reporting & Data Management : Generate reports on reservations, occupancy, and revenue. Analyze trends for pricing and inventory management.

System Management : Maintain PMS and Channel Management Systems, ensuring correct rate codes and promotions.

Sales & Upselling : Promote hotel services and suggest upgrades to maximize revenue.

Qualifications:

Education : Diploma or degree in hospitality management or related field preferred.

Experience: Previous experience in reservations or front office is a plus.

Skills: Strong communication, organizational, and problem-solving skills. Proficiency in Microsoft Office and OTAs like Booking.com.

KPIs:

Booking accuracy, response time, room occupancy, guest satisfaction, and PMS efficiency.

Work Conditions:

Hours: Shift work, including weekends and public holidays.

Environment: Fast-paced office/front desk setting.

About us

Lu Ma Services Sdn. Bhd. is a leading provider of hospitality services in Kuala Lumpur, Malaysia. With a strong focus on customer satisfaction, we operate a portfolio of hotels and resorts that offer exceptional accommodation and amenities. Our mission is to create memorable experiences for our guests, and we are committed to fostering a dynamic and inclusive work environment for our dedicated team.

Apply now and join our team as a Hotel Reservation Officer!

Job Summary:

We are seeking a motivated and customer-focused Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, responsible for delivering exceptional service, resolving queries efficiently, and ensuring customer satisfaction across all touchpoints.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner

• Provide accurate information about products/services, pricing, and policies

• Resolve customer issues, complaints, and requests effectively, escalating when necessary

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Keep records of customer interactions, transactions, comments, and complaints

• Collaborate with other departments (sales, technical support, parts) to ensure seamless customer experience

• Follow communication procedures, guidelines, and company policies

• Identify customer needs and help customers use specific features or services

• Contribute to team efforts by achieving individual and team performance goals

Requirements:

• Proven experience in a customer service or client-facing role (1–3 years preferred)

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask, prioritize, and manage time effectively

• A positive attitude and a passion for helping people

Preferred Qualifications:

• Experience in automotive industry

• Multilingual abilities are a plus (English, Mandarin, etc)

What We Offer:

• Competitive salary and performance-based bonuses

• Opportunities for growth and career development

• Friendly and collaborative team culture

• Training and support to help you succeed

Job Description:

• Acts as a focal point for communicating related system issues within the department and collaborates with other.

• Business teams and vendors on changes, fixes, and updates.

• To work closely with stakeholders to provide business application support and issue resolution within given SLAs.

• To work with vendor and department stakeholders on development, ensuring requirement are correctly captured.

• To be part of cross team project implementation.

• Maintains a good understanding of technology and its application to achieve business objectives.

• Ad-hoc task assigned by superior from time to time.

Job Requirements:

• Bachelors Degree in IT, Computer Science and/or equivalent.

• 1-2 years of experience in work related to IT delivery,

• Fresh graduate are encouraged to apply.

• Experience in fast paced FMCG environment an added advantage.

• Experience in work with virtual and dispersed project or service teams.

• Experience in Distributor Management and/or Trade Promotion Management platforms (or equivalent) an added advantage.

• Skills to envisage possible problems, determine and implement solutions. combined with good analysis skills and ability to quickly learn new concepts and systems.

• Ability to communicate concepts verbally, in writing, and through pictures or diagrams when appropriate.'

• Good command of spoken and written English and Bahasa Malaysia. Fluency in Chinese will be an added advantage.

• Work location : Subang Jaya

Job Description

Key Responsibilities

• Sales Target Achievement: Meet or exceed monthly and annual sales targets.

• Business Development: Identify, approach, and secure new customers in the F&B industry.

• Customer Relationship Management: Maintain relationships with existing clients, provide support, and handle inquiries.

• Sales Documentation: Prepare, review, and update quotations and invoices.

• Marketing Support: Assist in marketing activities, including social media management and content creation to improve market visibility.

• Market Research: Monitor competitor activities, market trends, and industry developments.

• Requirements & Qualifications

• Education: Generally requires a Diploma, Advanced/Higher/Graduate Diploma in Business or a related field.

• Experience: Prior experience in sales, marketing, or customer service is often required, particularly in B2B or industry-specific roles.

• Skills: Strong communication skills,, proficiency in Microsoft Office, and ability to work in a fast-paced environment.

location : Sibu / Miri

Program Overview

Our Graduate Trainee (GT) programs are developed for specific business divisions and are uniquely tailored in collaboration with business leaders. The GT programs serve to develop subject matter experts within their selected divisions, with the aim of creating a holistic young banker at the end of each program. We are currently hiring Graduate Trainees for Business & Corporate Banking

Program Framework

GT Programs typically consist of 3 rotations across various departments within the division, supported by coaching from line managers. The first rotation includes on-boarding, attachment to a department and training including professional certifications. Training continues in the second and third rotation, together with any further exams for certification, during which there will be further opportunities to widen your depth of knowledge in your chosen program. 

Eligibility

• Fresh graduates with a minimum CGPA 3.2 or 2nd Class Upper and its equivalent

• Other factors for consideration during interview process include examples of

• Driving for results

• Consistency in performance

• Seeking win-win relationships

• Demonstrating courage and humility

• Taking ownership and make things happen

• Leadership demonstrated through extra-curricular activities

Thank you for considering HLB as your preferred employer and we look forward to receiving your application soon.

We are seeking a detail-oriented and reliable Personal Assistant cum Admin to support the Director and oversee daily business and administrative operations. The ideal candidate is proactive, highly organized, and able to communicate effectively in a multilingual environment. In this role, you will assist the Director with scheduling, email and correspondence management, and communication with Heads of Department, while also ensuring smooth office administration, accurate record-keeping, and timely follow-up on assignments. You will be entrusted with handling personal and confidential matters with the highest level of discretion and professionalism, playing a key role in supporting the overall efficiency of the company.

Job Description

• Act as the primary point of contact and gatekeeper for the Managing Director (MD), including screening calls, emails, and requests.

• Accurately record and prepare meeting minutes with clarity and detail.

• Manage and coordinate the MD’s meetings, schedules, and travel arrangements.

• Assist in reviewing agreements and handling highly confidential documents.

• Oversee office administration tasks, including renovation and tenancy management.

• Follow up on internal and external operational matters to ensure timely completion.

• Maintain proper filing systems and manage the company’s social media accounts and messages.

• Handle personal and family-related matters as required.

• Perform other ad-hoc duties as assigned by the Director.

Job Requirements

• Female applicants only, due to the nature of the role.

• 2–4 years of experience in office administration or as a personal assistant.

• Strong integrity, discretion, and professionalism in handling sensitive information.

• Able and willing to travel overseas when required.

• Ability to adapt in a fast-paced environment and willingness to work after hours if required.

• Proficiency in English, Bahasa Malaysia, and Mandarin (preferred) to communicate with Mandarin-speaking clients.

• Skilled in Microsoft Office (Word, Excel, PowerPoint).

• Possess own transport and a valid driving license.

Benefits:

• 18 days AL

• Quarterly Incentives

• Yearly Bonus

• Team Building

• Sport Allowance

• Medical and Dental claims

• Company Trip

• Allowance (travel stipends, transportation, etc.)

• Casual dress code

• Free snacks / Happy hours

• Personal development opportunities