Job Description:

• Engage with customers to promote and sell products

• Meet sales targets and contribute to the team's success

• Provide excellent customer service and product knowledge

• Participate in promotional events and roadshows

• Searching for potential customers through online social media and relevant platform

Job Requirements:

• Strong communication skills

• Fluency in English, Malay 

• Proficiency in Mandarin will be extra beneficial

• Basic computer knowledge

• Positive traits and attitude

• Willingness to work non-office hours

To Apply:

Email to: [email protected]

Benefits:

• Competitive salary with sales commission

• Annual leave entitlement

• Performance-based bonus

• EPF contribution

• Rewarding bonus program

• High flexibility to achieve more sales and close more deal

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Respond promptly and professionally to customer inquiries across all channels.

• Manage customer communication via CRM Ticketing, Shopee Chat, Lazada Chat, TikTok Chat, Facebook/Instagram Chat, email, phone calls, WhatsApp, and other platforms as required.

• Acknowledge, investigate, and resolve customer complaints in a timely and effective manner.

• Ensure accurate handling of customer issues in accordance with company SOPs.

• Maintain strong knowledge of business operations to provide accurate information and support.

• Ensure high levels of customer satisfaction and service quality.

• Provide feedback and suggestions to improve customer service processes and efficiency.

• Perform any ad-hoc duties assigned by management when required.
  

REQUIREMENTS :

• At least 1–2 years of working experience, preferably in the customer service industry.

• Minimum Diploma or higher in a related field.

• Excellent communication and presentation skills in English, Bahasa Malaysia, and Mandarin (both verbal and written). We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base and stakeholders.

• Fast learner with strong computer literacy.

• Action-oriented and solution-focused mindset.

• Passionate about improving customer experience.

• Customer-oriented with the ability to adapt and respond to different types of customers.

• Willing to travel or relocate to Bukit Raja, Klang

About the role

Cititel Express Kota Kinabalu is seeking a talented Guest Service Associate to join our dynamic team in Kota Kinabalu, Sabah. In this full-time position, you will be responsible for providing exceptional customer service to our valued guests, ensuring their stay with us is comfortable and memorable.

What you'll be doing

• Greeting and assisting guests at the front desk with check-in and check-out procedures

• Responding to guest inquiries and requests in a friendly and professional manner

• Proactively addressing guest concerns and resolving any issues that may arise

• Performing various administrative tasks to support the smooth operation of the front office

• Adhering to the hotel's policies, procedures, and quality standards at all times

What we're looking for

• Strong communication and interpersonal skills, with the ability to engage with guests of diverse backgrounds

• Proficiency in English, written and verbal with the ability to communicate verbally in Mandarin.

• Enthusiastic, friendly, and service-oriented attitude with a genuine desire to exceed guest expectations

• Flexible and adaptable to work in a fast-paced environment and handle multiple tasks simultaneously

What we offer

At Cititel Express Kota Kinabalu, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:

• Annual leave and sick leave entitlements

• Comprehensive health insurance coverage

• Opportunities for professional development and career progression

Position: Sales Associate, Personal Financing-i

Job Responsibilities:

• Plan and execute individual sales plan in achieving the monthly acquisition target, core products are Personal Financing-i/COOP loan, Amanah Saham Bumiputera Financing (ASBF), Credit Cards, Personal loan and Cards Portfolio Products.

• Continue and contribute higher number in order to achieve department goals

• Adhere code of conduct and compliance at all times

• Cultivate a professional working atmosphere that encourage career development

• Ensure proper administrative functions are implemented

• Execute and adhere sales programs

• Handle and resolve all customer enquiries

• Handle any other ad-hoc campaign assigned from time to time

Job Requirements:

• Candidate must possess at least a Bachelor's Degree in any related field

• Self-motivated and committed, with a desire to not only achieve goals and target, but to exceed them.

• Ability to set and maintain high standard of professionalism, work ethics and team spirit

• Must possess your own transport

• Good command of selling skills.

• Good closing skills.

• Ability to be resourceful.

• Ability to build rapport with potential and existing clients.

• Excellent written and oral communicator.

• The ability to work both independently and as a team player.

• A track record of being proactive in your daily tasks assigned.

• Strong listening skills.

• Good time management and organizational skills.

• Ability to work with strict deadlines & standards set.

• Articulate, professional and well presented.

• Additional languages spoken would be an added advantage

About Us:

Austin Leisure Sdn Bhd is subsidiary company to Austin Heights Group is an established property development and management company involved in residential, commercial, and hospitality operations. We are committed to maintaining high standards in property management, facilities maintenance, and customer service.

With a dedicated team and growing portfolio, Austin Heights Group continues to focus on delivering quality services, maintaining safe and well-managed environments, and creating positive experiences for tenants, guests, and the community.

We believe in building a supportive and professional working environment where employees can grow and contribute to the continued success of the organization.

Responsibilities:

•    Ensure that Room Attendants are assigned respective rooms and that they report to their work area with clean uniforms, neatly groomed at the scheduled time.
•    Manages the day-to-day activities at the housekeeping area of responsibility.
•    Controlling and supervision of vacant rooms to ensure that they are ready for occupancy.
•    Directs room attendants for any and all special ‘Make-up’ and/or cleaning requests. Oversees the Public areas designated under the direct responsibility of the housekeeping department for cleanliness and conducts inspections and follow up as needed.
•    Raises Requisitions as necessary and ensures availability of all materials required as per budgeted expense without compensating the daily operations of the department. 
•    Conducts routine inspections of Guest Rooms, Storerooms, Linen Rooms, Pantries and Trolleys and supplies and other related facilities regularly.
•    Checks In-house or Stay-over rooms as necessary.
•    Issuance of Maintenance Orders & requests as required and ensuring they are attended and finalized.

Requirements:

• Minimum SPM. Fresh graduates are encouraged to apply!

• Has working experience as Housekeeping Assistant in the Hospitality Industry will be an added advantage.

• Must be able to handle multiple tasks and make appropriate decisions in difficult situations.

• Willing to work on shifts (including night shifts), weekends and public holidays.

• On the job training & uniform will be provided!

• Preferable candidates staying at Johor Bahru Area

• Only for Malaysian Citizen
  

Perks and benefits:

Medical Expenses, Group Personal Accident, Parking, Annual Leave, Sports

Responsibilities

• A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives.

• Perform cashiering functions in terms of product purchase by balancing cash registers.

• Recommend and promote product or PLC membership sign-ups and renewals to meet customers’ needs and objectives.

• Support in replenishing out of stock items on the display and assist in any ad-hoc/periodic stock-take and/or stock count exercise.

• Perform and maintain overall general housekeeping to ensure clean and safe environment for staff, customers and pets.

• Any other daily operations duties as assigned by the store person in charge/supervisor.

Requirements

• Individuals who are hardworking, matured and of pleasant personality are encouraged to apply. Good communication skills and self-motivated sales person are added advantages.

• Fresh graduates are encouraged to apply.

• Possessing own transport is an added advantage.

• Willing to work on weekends and public holidays.

• Provide administrative support to the Logistics and Transportation Department.

• Handle inbound and outbound warehouse operations and coordinate delivery-related activities.

• Perform document filing, data entry, and other administrative duties.

• Monitor and follow up on daily delivery schedules and progress.

• Communicate with customers to handle order inquiries and resolve delivery-related issues.

• Proficient in spoken and written Chinese to effectively coordinate with our China operation team.

• Possess good communication skills, a strong sense of responsibility, and the ability to work well in a team.

• Candidates with experience in logistics, transportation, or customer service will have an added advantage.

Benefits:

• KPI Performance Bonus

• Allowances

• Year-End Bonus

• Training and Career Advancement Opportunities

RESPONSIBILITY AND AUTHORITY:

• Perform incoming, in-process, and final inspections to ensure products meet quality standards.

• Inspect raw materials, work-in-progress (WIP), and finished goods according to inspection procedures.

• Identify, segregate, and report non-conforming materials or products.

• Record inspection results and maintain accurate quality records.

• Conduct routine quality checks during production and report any abnormalities to the immediate superior.

• Assist in investigating quality issues and support corrective and preventive actions.

• Follow quality procedures, work instructions, and company standards.

• Perform any other duties assigned by the superior.
  
  

Benefits

• Fresh graduates are welcome

• Attendance allowances

• Medical Benefits

• Annual leave & medical leave as per labor law

Job Highlights:

• Attractive incentive scheme

• Good learning and development

• Cross region exposure

Responsibilities:

• Sales of credit products such as mortgages and SME loans for conventional and Islamic banking.

• Develop relationship and network with realtors, developers, and solicitors to increase referrals.

• Source for quality loans by pre-screen customers to make initial judgment of credit worthiness.

Job Requirements:

• Diploma / Degree holders in any discipline with min. of 2 years sales experience.

• Fresh graduates are also encouraged to apply as training will be provided.

• Good product knowledge in mortgages and SME loans for conventional and Islamic banking will be an added advantage.

• A team player with excellent communication and interpersonal skills.

• Preferably possess own transportation.

Kindly be informed that only shortlisted candidates will be notified.