Looking to gain hands-on experience in both customer support and operations? This role gives you exposure to how things run behind the scenes, from handling inquiries to supporting daily logistics and inventory processes.

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What You’ll Do

• Assist with customer inquiries (internal & external) via chat, email, or other channels

• Support order-related questions such as shipment timelines and stock availability

• Work closely with the operations team to ensure smooth coordination

• Help with basic warehouse tasks such as packing and checking incoming parcels

• Assist in inventory updates and simple reporting

• Support daily operational processes and documentation

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What We’re Looking For

• Diploma/Degree student in Business, Communications, Supply Chain, or related field

• Good communication skills and a positive attitude

• Organized, detail-oriented, and willing to learn

• Comfortable with both desk-based and hands-on tasks

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Why Join Us

• Exposure to real business operations and workflow

• Hands-on experience in both customer support and logistics

• Opportunity to learn cross-functional skills

• Supportive team environment

About the role

We are seeking a highly organized and detail-oriented Sales Admin Executive to join our dynamic team at PH World Property Sdn Bhd in Johor Bahru, Johor. In this full-time position, you will play a crucial role in supporting our residential sales operations, ensuring seamless administrative processes and excellent customer service.

What you'll be doing

• Coordinate and manage the sales administration process, including sales submission, handling enquiries, and maintaining accurate client records

• Prepare and process sales-related documentation, such as loan status reports and sales reports

• Assist the sales team with various administrative tasks, including data entry, filing, and document management

• In-charge of loan submission, loan documents collection and follow up loan status with sales person and bankers.

• Liaise with solicitors and bankers for the SPA, LO and Loan Agreement signing arrangement and documentation

• Contribute to the overall efficiency and effectiveness of the sales department through process improvements and proactive problem-solving

What we're looking for

• Minimum Diploma in any field or equivalent

• Minimum 2 years of experience in a sales administrative role, preferably in the property development industry

• Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively

• Excellent communication and interpersonal skills, with a customer-focused approach

• Willing to travel from HQ (Johor Bahru) to sales galleries (Kulai & Gelang Patah) when required

• Proficient in using Microsoft Office suite, particularly Excel and Word

• A team player with a positive attitude and the willingness to learn and adapt to new challenges

• Experienced using IFCA software system is an added advantage.

What we offer

At PH World, we provide an inclusive and supportive work environment where we value the contributions and ideas of all our employees at all levels. We encourage innovative solutions and positive improvements to all areas of our operations. We believe in continuous learning and training to ensure that the work that we do is highly effective, relevant and valued in the modern fast-changing society. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and wellness benefits

• Opportunities for career development and growth

• Collaborative and supportive team culture

About us

PH World Property is a leading property development company in Johor, known for our aesthetic and have our own brand identity. Our mission is creating innovative real estate with the best design and quality that enriches the local communities. With a strong track record of success and a commitment to innovation, we are poised for continued growth and expansion in the years to come.

Apply now for this exciting opportunity to become our new Sales Admin Executive!

Purpose Statement:

Routine final functional testing, product/ material release criteria testing/inspection and recording of test results.

Job Responsibilities:

• To perform QC controls on raw materials, semi-finished and finished goods.

• To assist QA/QC H.O.D. to plan, control and coordinate the development and implementation on Quality
  Management System (QMS) program.

• To assist QA Officer to keep and maintain all quality records, samples and document.

• To determine quality improvement project by identifying statistical report from production processes.

• Perform study or analysis concerning new or change formulation or any corrective action taken on
  product improvement.

• To assist QA/QC HOD on the preparation of corrective action raised by customer or notified body.

• Ensure all activities are carried out in accordance to the requirement of internal and external standards,
  including ISO 13485, ISO 9001, MDD etc
  
  Job Requirements :

• Candidate must possess at least SPM with working experience in quality or Diploma in Science.

• Required language(s): Bahasa Malaysia, English

• Entry-level candidates are encouraged to apply.

Core: Weekly & Monthly Reconciliation

• Perform end-to-end financial reconciliation weekly.

• Cross-check external and internal data to ensure zero mismatches.

• Identify, document, and escalate discrepancies to the appropriate stakeholder with clear supporting

evidence

• Liaise with internal and external stakeholders to ensure consistency in numbers

• Own the monthly invoicing reconciliation cycle — increase frequency and accuracy during the billing

period

• Produce a structured weekly reconciliation summary report

• Ensure script has no issues and bugs

Process & Documentation

• Follow and improve Standard Operating Procedures (SOPs) for all reconciliation workflows

• Track recurring discrepancy patterns and propose systemic fixes or process improvements to reduce

manual effort over time

• Maintain organized reconciliation records, audit trails, and filing structures for finance and

compliance purposes• Update internal trackers and reporting sheets with reconciliation outcomes, status flags, and

resolution notes

Coordination & Communication

• Liaise with external vendor-related financial queries, missing data, or portal access issues

• Communicate clearly and promptly when a discrepancy requires escalation — provide context,

supporting data, and proposed resolution where possible

• Participate in periodic internal reviews to align on reconciliation accuracy benchmarks and process

improvements

Benefits

🎁 13th Month Salary – Annual Wage Supplement
💸 Flexi Allowance – Extra income your way
🩺 Insurance, Medical, Dental & Optical Coverage – We have got you and your health covered
🚗 Parking & Transport Support – Convenient and stress-free commuting
🏠 Hybrid Work Arrangement – Mix of office and remote flexibility
🚆 Office Near LRT – Easy access via public transport
🤝 Modern Work Culture – Young, friendly, and idea-driven team
🌟 Dynamic & Supportive Environment – Grow your skills with a collaborative team

Responsibilities

• To assist Immigration Consultants and other team members with immigration paperwork preparation such as filling up the application forms, letters based on information provided by clients, translation work etc.

• Responsible for filling case documents for each assignee and dependent, in accordance with country Policy and/or ISO requirements. This includes and is not limited to scanning, copying and preparing hard and/or soft copies of the case documents and all associated correspondence.

• Assist in conducting research and compile information related to IMMS.

• Help with administration of visa expiry report by reminding consultants and open renewal service jobs in ORBIS upon receipt of authorization from clients.

• Assist with invoice preparation and collection.

• To assist in the administration of RA and CORE as follows:

  • Create case number

  • Create Job(s) and complete Job Details

  • Update Service Details and upload documents (Work Permit, Residence License, etc).

  • Complete estimate charges in Service Details page.

  • To assist in team to upload customer feedback forms or emails to CORE and RA.

• Assist in collecting or delivering physical documents when required.

• Support any team members in IMMS team whenever required on any administration work needed such filling, system updates, translation work, invoicing, reporting, etc.

• Input all necessary information in CORE (or any other data base used by the group to monitor and deliver Immigration services) and ensure data accuracy.

• Ensure filing/archiving of every case as per ISO requirements.

• Whenever fit, provide end to end service in relation to secure work/residence authorization for small corporate clients or direct consumers.

• Manage client expectations and monitor immigration progress according to services process flow communicated to clients.

• Monitor documents expiry dates and alert clients as appropriate.

• Respond to all communication and requests from applicants, Corporate Mobility/HR, internal clients and Government Authorities.

Education, Qualifications and Work Experience

• Must have at least 1-2 years’ relevant experience in a similar function.

• Excellent computer skill, MS office, Outlook, etc.

• English ability and fluency in local language depending on office location.

• Proven client service experience.

• Attention to detail

Technical Knowledge & Skills

• Good communication / negotiation / organization skills,

• Pro-active, can do attitude and team work, problem /conflict resolving skills

• Attention to detail.

• Ability to work to deadlines and prioritize workload.

Behavioural Competencies

• Quality – Providing outstanding service to our clients at all times.

• Efficiency – Dealing with queries and applications timeously

• People – Being supportive to colleagues and clients

• Confidentiality – Understanding that all documentation provided to us is confidential and that the clients trust us with their personal information.

• Respect – Respecting colleagues and clients and treating them with a personal touch so that they are comfortable with us.

• Ethics – Working hard, maintaining integrity and values at all time