Job Title: Datacom Engineer (Johor)
Location: Johor, Malaysia
Department: Technical / Engineering
Reporting To: Technical Manager / Project Manager
Position Summary
The Datacom Engineer is responsible for the implementation, configuration, troubleshooting, and maintenance of enterprise network infrastructure including LAN, WAN, WLAN, firewall, and structured cabling systems. The role supports project deployment and maintenance contracts across commercial, industrial, and government sectors in Johor.
Key Responsibilities
1. Network Implementation & Configuration
· Install, configure, and commission:
o Core & Access Switches
o Routers
o Wireless Controllers & Access Points
o Firewalls & VPN devices
· Configure:
o VLAN, STP, RSTP
o Inter-VLAN routing
o OSPF/BGP (basic to intermediate)
o NAT, IPSec VPN, SSL VPN
· Perform firmware upgrades and patch management.
2. Project Deployment
· Conduct site survey and technical assessment.
· Prepare:
o Method of Procedure (MOP)
o Network diagram (HLD/LLD)
o IP addressing plan
· Execute installation according to project timeline.
· Perform UAT and handover documentation.
· Coordinate with contractors for rack, power, and cooling readiness.
3. Troubleshooting & Maintenance
· Diagnose network issues (Layer 1–7).
· Perform root cause analysis (RCA).
· Provide on-site and remote support under SLA.
· Handle preventive maintenance and health checks.
· Support after-office-hour maintenance when required.
4. Structured Cabling & Infrastructure
· Supervise UTP Cat6/Cat6A & Fiber installation.
· Validate Fluke test results.
· Interpret OTDR results for fiber backbone.
· Ensure compliance with TIA/EIA standards.
5. Vendor & Technology Exposure
Experience or familiarity with technologies from:
· Cisco Systems
· Fortinet
· Huawei Technologies
· HP Aruba
· Ubiquiti Inc.
Qualifications
· Diploma or Degree in:
o Computer Engineering
o Network Engineering
o IT / Telecommunications
· 2–5 years experience in networking field.
· Fresh graduates with CCNA knowledge may apply (Junior level).
Certifications (Preferred)
· CCNA / CCNP
· NSE (Fortinet)
· HCIA / HCIP (Huawei)
· Fiber Optic certification
Skills & Competencies
· Strong analytical and troubleshooting skills.
· Ability to work independently and under pressure.
· Good documentation discipline.
· Willing to travel within Johor (e.g., JB, Pasir Gudang, Kulai, Batu Pahat).
· Possess own transport (preferred).
· Good communication skills (English & Bahasa Malaysia).
Key Performance Indicators (KPIs)
· Successful project completion within timeline.
· SLA compliance and incident resolution time.
· Network uptime performance.
· Quality of documentation and reporting.
· Customer satisfaction feedback.
Working Conditions
· Based in Johor (primarily Johor Bahru region).
· May require site work at industrial areas, data centers, commercial buildings.
· On-call support rotation.