Basic Information

• Position: L1 Application Helpdesk Support

• Work Location: Lenovo Office, Kuala Lumpur, Malaysia

Suite 30-1, Level 30, Vertical Corporate Tower B

Avenue 10, The Vertical, Bangsar South City

No. 8, Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia

• Working Hours: 24×7 shift-based support (including night shifts)

• Support Scope: Provide L1 application helpdesk support for Lenovo North America users

Key Responsibilities

1. Provide first-line support for application-related issues for end-users in North America region via phone, email, and ticketing system.

2. Log, categorize, prioritize, track, and resolve tickets in line with defined SLA targets.

3. Perform initial troubleshooting, diagnosis, and resolution for standard business applications.

4. Escalate complex or unresolved issues to L2/L3 application support teams or vendors in a timely manner.

5. Maintain accurate and detailed records of all incidents, requests, and solutions in the ticketing system.

6. Follow standard operating procedures (SOPs) and knowledge base articles to ensure consistent support quality.

7. Monitor and meet key performance indicators including response time, first contact resolution, customer satisfaction, and ticket closure rate.

8. Clearly communicate status, progress, and next steps to end-users with professional service attitude.

Requirements

1. Language: Fluent in English and Mandarin (spoken & written); Mandarin is a mandatory requirement.

2. Experience:

   • Minimum 1–3 years of hands-on Helpdesk / Service Desk experience (more experience is preferable).

   • Proven experience in end-user application support and incident management.

3. Ticketing Tools:

   • Hands-on experience or familiar with ServiceNow, Landesk, Zoho MSP, Jira Service Management, Zendesk, Freshservice, Cherwell, BMC Remedy.

4. Application Knowledge:

   • Experience supporting internal business applications such as SAP, ERP;

5. SLA Understanding: Understand core Helpdesk metrics:

   • Response rate / First response SLA

   • First Contact Resolution (FCR)

   • Ticket resolution and closure SLA

   • Customer Satisfaction (CSAT)

6. Soft Skills:

   • Strong customer service mindset and communication skills.

   • Patient, responsible, able to work under pressure in a fast‑paced environment.

7. Shift Flexibility: Fully accept 24×7 shift work, including night shifts and rotational shifts.

Job Brief:

This role focuses on provisioning, configuring, and supporting Windows and Mac endpoints to ensure a secure and efficient IT environment for end‑users. It includes managing user access via Active Directory and MS365, installing productivity and security software, and resolving hardware, software, and basic network issues. The individual serves as the SME for endpoint management, maintains inventory and documentation, and ensures IT security best practices are followed. They also collaborate with internal teams and vendors to meet SLAs and explore new technologies that can enhance office productivity.

Job Responsibilities:

• Provisioning, Setup, and Configuration of Endpoints (Windows / Mac) for OS and permitted company applications for end-users

• Utilize common enterprise software like Microsoft AD and other systems to provision, new users, with requisite office productivity software according to role

• Respond to assigned Request Management/Incident Management tickets in a timely manner with good customer satisfaction

• Troubleshooting, diagnosing, and resolving hardware, software, and systems issues together with members of the Infrastructure, Cloud and Security Team

• Monitoring performance metrics to ensure SLAs are kept

• Forecasting usage of resources to ensure enough capacity for future use

• Maintain inventory of usage for the above hardware and software

• Manage disposals for eol items

• Create and Maintain relevant documentation including guides and troubleshooting guides for end-users.

• Ensure that security best practices are followed

• Act as an SME for Endpoints and Office Productivity

• Explore the latest IT technology for potential usage for office productivity.

Job Requirements:

• Diploma/Bachelor's degree in IT or related field or extensive working experience in IT supporting an enterprise environment preferably in an FSI

• Hands-on experience the following:

1. Installation and Configuration of Microsoft Windows desktops/notebooks

2. Installation and Configuration of Apple Mac desktops/notebooks a plus

3. Installation and Configuration of endpoint productivity software such as Microsoft Office, Microsoft Teams, and Adobe Sign

4. Installation and Configuration of endpoint security software such as antivirus, DLP, and PAM.

5. Working Knowledge of Microsoft Active Directory Authentication and User Management

6. Working Knowledge of Microsoft Exchange and MS365

7. Working Knowledge of extracting and generating reports from the above software

8. Working Knowledge of basic networking including WIFI access points and basic network troubleshooting

9. Support end-users working together with external vendors if necessary

10. Ability to do basic troubleshooting to solve user issues

11. Ability to create accurate documentation including operational documents such as Change Requests and Reports

• Act as an SME for endpoints and office productivity software

• Secondary ability to perform server system administration (Windows and/or Linux) a strong plus

• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

• Good communication skills written and spoken

• Good interpersonal skills in dealing with different people of different roles and responsibilities

• Good analytical and problem-solving skills including the ability to visualize and plan troubleshooting steps.

• Ability to work collaboratively with other parties towards a common goal

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Description:

• Arrange and coordinate delivery schedules to ensure timely shipment.

• Handle order processing, including order entry and follow-up.

• Coordinate with packers and freight forwarders for shipment arrangement.

• Prepare and maintain logistics reports and basic analysis.

• Monitor and manage delivery costing, including tracking and cost control.

• Follow up on delivery status and resolve delivery-related issues.

• Maintain accurate records in the ERP system.

• Perform other duties as assigned to support daily logistics operations.

Requirements:

• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field.

• Minimum 1 year working experience in logistics coordination, order processing, or delivery management.

• Experience working with freight forwarders, packers, or transporters is an advantage.

• Familiar with order entry and documentation process.

• Able to prepare basic logistics reports and cost tracking.

• Familiar with ERP systems (e.g. Eight ERP, SAP, or similar).

• Proficient in English and Bahasa Malaysia.

• Detail-oriented, well-organized, and able to work independently.
  

Welfares & Benefits:

• Housing Allowance

• Transport Allowance

• Free Lunch

• Cost of Living Allowance (COLA)

• PA and H&S insurance

• Medical Allowance (After confirmation)

Our client is seeking a Forensic Associate (Sales & Marketing) to join their team!

If you are passionate about driving business growth and enjoy connecting with clients, this role offers an exciting opportunity to shape the future of a growing firm. You'll be at the forefront of promoting our services, building client relationships, and contributing to our strategic growth.

About Our Client

Our client is a leading firm in forensic advisory services, dedicated to excellence in financial forensics, fraud risk management, and compliance. We are committed to providing high-quality services to our clients and fostering a dynamic work environment.

What you'll be doing?

• Develop sales strategies: Create and execute plans that align with our service offerings and drive client acquisition.

• Identify business opportunities: Pursue new clients through networking, referrals, and industry events.

• Build client relationships: Provide responsive service and ongoing support to maintain strong connections.

• Plan marketing campaigns: Design and implement initiatives to increase service awareness and engagement.

• Conduct market research: Analyze market and competitor data to support informed decision-making.

• Prepare marketing materials: Create tailored proposals, pitch decks, and collateral to support client acquisition and retention.

• Track performance metrics: Monitor and report on sales and marketing performance, recommending improvements as needed.

• Collaborate with consultants: Translate technical content into accessible marketing materials and publications.

• Support event coordination: Assist in organizing events, training programs, and sponsorship activities.

• Contribute to internal initiatives: Engage in content creation and firm branding efforts.

• Perform project tasks: Assist in forensic and advisory engagements and handle administrative duties as required.

Who are they looking for?

• Educational background: A Bachelor’s Degree in Marketing, Business Administration, Communications, or a related field.

• Experience level: Candidates with no prior experience are welcomed to apply.

• Communication skills: Strong written and verbal communication skills to prepare professional presentations and proposals.

• Technical proficiency: Proficiency in Microsoft Office Suite, with familiarity with CRM or marketing tools being advantageous.

• Self-motivation: Ability to work independently and in a team environment, with a target-driven approach.

• Organizational skills: Excellent organizational and time-management skills, with attention to detail and accuracy.

• Travel willingness: Willingness to travel for external meetings or events as necessary.

• Team adaptability: Comfortable working in a small, dynamic team with changing priorities.

Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

• Health Insurance

• 12 days of annual leave

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!

We welcome all applicants, regardless of background, to apply and be part of our growing team.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Know someone who'd be perfect for this role? Share this role with them! (Click this link to share referral details via Email)

#SmartHire

CALIBRE PETROCHEM SDN BHD Rapidly growing professional engineering & trading company located in Malaysia. Our clients are mainly from the Oil & Gas, Petroleum, Petrochemical Industries, Aerospace, Steel & Power Industries. 

About the Job 

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers. Ability to lead a sales team, identify and set sales target & ultimately achieving good performance.

Sales Engineer Qualification : 

• Minimum Degree in Chemical/Mechanical/Civil Engineering or equivalent.

• At least 2 years of sales experience, preferably exposed to petroleum, petrochemical industries & power industries.

• Those with good sales experience in Expansion Joints to the Power, Petroleum & Petrochemicals Industries will be highly desire.

• Good knowledge in Aerospace, Oil & Gas market would be an added advantage.

• Self motivator who is able to work independently and able to learn new technology rapidly.

• Possess excellent communication & customers’ relationship skills.

• Good presentation skills.

• Fluent in English, Bahasa Malaysia.

Responsibilities : 

• Develop and execute strategies to drive business in new and existing market.

• A team player and able to lead, contribute new ideas towards achieving business plans and sales targets.

• Assist customers in equipments/products application.

• Support market and new customer development.

• Make sales presentation.

• Actively involve in performing sales calls as well as on-site visits.

We are inviting dynamic & self motivated candidates to join onboard for the challenging career ahead. Interest applicants can submit your application.

Qualification : Degree or equivalent

Background

Sphere Corporation Sdn Bhd is an established engineering and manufacturing company offering turnkey services in the processing of crumb rubber. We have a global outreach to over 35 countries worldwide. 

We are involved in the design, fabrication, installation and commissioning of crumb rubber machines and processing systems. In addition, we undertake research and development on existing and new technologies.

Job Description

Our company is seeking a proactive, motivated individual to take on the responsibility of a Mechanical Engineer.

The ideal candidate will play a critical role in managing people, machine design, and design of material handling systems. This role requires strong technical problem-solving skills, and the ability to work collaboratively within a team-oriented environment. Knowledge in automation is an advantage.

Qualifications

• Minimum Diploma or higher in Mechanical Engineering and related fields. 

• 2 years of experience in an engineering company involving machine design and material handling system.

• Proficient in Microsoft Office and Microsoft tools

• Proficient in AutoCAD

 The person should be

• Proactive, motivated to take on responsibility to a higher management level.

• Systematic in problem solving and decision making, discipline in managing time.

• Works well with others, as well as independently under minimal supervision.

• Has strong attention to details, initiative, organised and can multi-task.

Job Responsibilities:

• Able to handle full set of accounts.

• Manage project billing, invoicing and follow up on collections with clients.

• Monitor outstanding receivables and proactively follow up on collections.

• Maintain proper accounting records and supporting documents.

• Assist in cash flow planning and daily financial operations

• Maintain attention to detail and accuracy in all accounting tasks.

• Demonstrate good problem-solving and time management skills.

• Work maturely and independently with minimal supervision, even under pressure in a high-volume and fast-paced environment.

• Maintain good communication with all departments.

• Provide support to the team and perform any other ad hoc duties as assigned.

Job Requirements:

• Candidate must possess at least a Diploma or Degree in Business Studies, Administration, Management, Accounting, LCCI or equivalent.

• Required languages: Bahasa Malaysia, Mandarin, and English to effectively communicate with our diverse client base and stakeholders.

• Willing to work in Bandar Menjalara, Kepong.

• Possess own transport.

• Computer literate with proficiency in MS Office / MS Excel.

• Strong communication skills, good personality, analytical capability, and problem-solving skills.

• Confident in communicating with clients and internal departments.

• Able to work independently with minimum supervision.

• Act as the point of contact, manage the franchisees account and developing a solid and trusting relationship between the franchisees and the company;
  Responsible for developing, implementing, and overseeing comprehensive marketing strategies to meet company business objectives; 

• Supervising and provide guidance to the franchisees within the region and ensure the operation meets the operations KPI;

• Responsible to manage, review, onboarding, offboarding, transfer, merger, and other related tasks of franchisees within the region;

• Collaborates with cross-functional teams to ensure the successful execution of marketing initiatives;

• Resolve any issues and problems faced by franchisees and provide suggestion and improvement plan from time to time;

• Prepare regular reports of progress and forecasts for management;

• Responsible for standardizing the operational processes of franchisee within the region, and implementing training in accordance with relevant headquarters standards;

• Responsible for reporting and resolving sudden issues such as parcel overloaded issue and etc. within the region.
   

Requirements:- 

• Candidate must possess at least a Diploma of any field.

• Proven work experience as Sales & Marketing in logistics or e-commerce industry is preferred for this position.

• An ability to gasp clients’ needs and to increase customer engagement.

• Excellent communication and negotiation skills.

• Able to multitask, prioritize, and manage time efficiently.

• Proven results of delivering client solutions and meeting sales goals.

• Must be able to travel within Northern Region (Perlis & Kedah & Penang).

About the role

We are seeking an experienced Event Marketing professional to join our vibrant Events team at Retail Management in Bintulu, Sarawak. In this full-time role, you will be responsible for planning and executing impactful marketing campaigns to drive attendance and engagement at our diverse range of events.

What you'll be doing

• Develop and implement strategic marketing plans to promote our events, ensuring they reach the right target audiences

• Liaise with internal stakeholders to understand event objectives and requirements, then devise innovative marketing solutions to achieve them

• Create engaging content for various marketing channels, including email, social media, and promotional materials

• Manage event registrations and oversee on-site event logistics to deliver seamless experiences

• Analyse event performance data to measure success and identify areas for improvement

• Stay up-to-date with industry trends and best practices to continuously enhance our event marketing strategies

What we're looking for

• Strong understanding of integrated marketing principles and the ability to execute successful multi-channel campaigns

• Excellent written and verbal communication skills, with the ability to engage a diverse range of stakeholders

• Proven project management skills and the ability to manage multiple priorities and deadlines effectively

• Creative mindset with a passion for delivering exceptional event experiences

• Familiarity with event registration and marketing automation tools

About Us

Ali Bina Group Sdn Bhd is a CIDB G5 registered housing contractor specializing in building custom homes on privately owned land in Northern Peninsular Malaysia.

We are not just a construction company.
We build systems, structure, and a stress-free home building experience for families.

With a target project completion timeline of approximately 4 months and staged QC processes, we are looking for individuals who want to help build a scalable and structured organization.

Role Overview

You will help design, strengthen, and maintain internal systems that support operational efficiency, team performance, and company growth.

Key Responsibilities

HR & System Development

• Manage end-to-end recruitment (sourcing to onboarding)

• Develop and improve HR SOPs and documentation

• Maintain structured employee records and HR database

• Support performance tracking systems

• Assist in building a high-performance work culture

• Involved in hiring talents

Administration & Operations Support

• Coordinate internal documentation and filing systems

• Support daily office operations

• Manage office vendors and facilities

• Ensure compliance with labor regulations and company policies

Key Performance Indicators (KPIs)

• Time-to-hire efficiency

• Staff retention rate

• HR SOP documentation completion

• Organized and structured filing system

Compliance adherence

Requirements

• Degree in Human Resources, Business Administration or related field

• Minimum 2 years of experience

• Experience in construction industry is an advantage

• Detail-oriented and structured thinker

• Strong confidentiality and integrity

• Strong leadership skills