Job Responsibilities
1. Supervisory and Monitoring (Automated Operations):
a. LPR System Oversight:
Continuously monitor the LPR system interface for smooth operation, ensuring accurate plate recognition and barrier gate functionality.
Verify that license plates are being captured correctly, including local Malaysian plate formats (standard, "Putrajaya", "Malaysia", "Madani", EV plates, etc.) which LPR systems in Malaysia are designed to recognize.
Monitor system alerts for misreads, unrecognized plates, or system malfunctions.
b. Real-time Traffic Flow Management:
Observe traffic flow at entry and exit points, especially during peak hours, to ensure no congestion caused by system issues.
Intervene manually if an LPR misread or system glitch prevents a vehicle from entering or exiting.
Direct drivers to alternative entry/exit points or provide manual override when necessary.
Occupancy Monitoring:
Utilize the LPR system's data to monitor real-time parking occupancy levels.
Provide information to drivers regarding available parking spaces or direct them to designated zones.
Update "Car Park Full" signs as needed, based on system data.
c. Security Surveillance:
Actively monitor CCTV feeds integrated with the LPR system for suspicious activities, unauthorized vehicles (e.g., blacklisted plates), or security breaches.
Cross-reference LPR data with images to identify and report any discrepancies or potential security threats.
Be vigilant for vehicles attempting to tailgate or bypass the system.
2. Customer Service (Enhanced Focus):
a. Assistance with LPR Issues:
Primary Contact for Technical Difficulties: Be the first point of contact for drivers experiencing issues with LPR entry/exit (e.g., plate not recognized, barrier not lifting, TNG eWallet deduction issues).
Troubleshooting: Guide customers through common LPR-related problems, such as ensuring sufficient TNG eWallet balance, proper vehicle positioning, or re-scanning if needed.
Manual Intervention: Manually open barriers or process entry/exit for legitimate users when the LPR system fails to recognize their plate due to dirt, damage, or system error.
b. Payment Support:
Assist customers with cashless payment systems (e.g., Touch 'n Go eWallet, credit/debit card) that are often integrated with LPR.
Handle cases where cashless payments fail or require manual intervention for reconciliation.
Provide clear instructions on how to use the automated payment terminals.
In some cases, attendants may still handle cash payments for specific scenarios or visitor types if the system allows.
c. General Inquiries:
Provide directions within the carpark and to surrounding facilities.
Help customers locate their vehicles, potentially using the LPR system's entry/exit records if access to such data is permitted.
Address general queries and resolve complaints professionally and courteously.
3. Enforcement and Incident Response:
a. Violation Management:
Identify and report parking violations not detected by the LPR system (e.g., parking outside marked bays, disabled bay misuse).
Issue warnings or coordinate with relevant authorities for enforcement actions (e.g., clamping, towing) as per carpark policy.
Verify if vehicles parked in designated areas (e.g., season pass, VIP, EV charging bays) are authorized, often by checking the LPR system's registered vehicle database.
b. Security Incident Response:
Respond promptly to security alerts generated by the LPR system (e.g., blacklisted vehicle entry/exit).
Document and report any incidents, accidents, or suspicious activities, utilizing LPR data (entry/exit times, vehicle images) as evidence.
Liaise with security personnel, building management, or emergency services as required.
4. Maintenance and Reporting:
a. Basic System Checks:
Conduct routine checks of LPR cameras, sensors, and barrier gates to ensure they are clean and functioning correctly.
Perform basic troubleshooting like clearing dust from camera lenses or checking cable connections.
Report any equipment malfunctions or damage to the technical support team or management.
b. Data Reporting (Limited):
Assist in generating basic reports on parking occupancy, traffic flow, and incidents based on LPR system data, if required by management.
Document daily activities, including customer assistance, incidents, and maintenance issues.
c. Cleanliness and Order:
Maintain the cleanliness and orderliness of the parking area, particularly around entry/exit points and customer service booths.
Report any maintenance needs (e.g., lighting, signage, road markings) within the carpark.
Job Requirements
Maintain a professional look and demeanour.
Possess strong communication skills (Bahasa Malaysia and English).
Be knowledgeable about the LPR system's functionalities and troubleshooting steps.
Be proactive, observant, and capable of working independently and as part of a team.
We are a diversified Group with businesses in real estate and property development, hotel operation and management, oil palm plantations, leasing and management of commercial and residential properties, and general insurance agency. In line with our development expansion programme, we extend our invitation to those who are enthusiatic, self-motivated and progressive to be part of our organisation and to develop a rewarding and satisfying career with us.
